The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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When heads of state come to visit your hotel they usually make a bit of a show. The Russians are no exception; they even bring their own warship, the KGB and a wad of cash!
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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Get Your Kicks: Stay Like the England Teams in the Ultimate Football‑Themed Hotel Suite
Hilton and the England Teams unveil the ultimate superfan sanctuary, featuring iconic wall-to-wall memorabilia and a private heated outdoor cinema.
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'I stayed in the world's largest capsule hotel - I made one awkward mistake'
It costs from £30 a night, is right in the heart of London, but there's a catch - you can only just about sit up in bed
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David Marriott, chairman of the board of Marriott International, settled a decades-old pronunciation debate this week during an event with loyalty members at the company’s headquarters in Bethesda, Md…
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Former outback pub manager claims ‘rape me’ messages to worker were ‘work terminology’
The former manager of a famous outback pub in a West Australian tourist hotspot has told a jury that messages he sent to his employee asking her to “rape” and “abuse” him were “work terminology”.
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Rising star chef arrested after 'robbing three banks on the same day'
Valentino Luchin is a celebrated chef who has worked in the California food industry for decades - but the robbery accusations are not his first run-in with the law
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For god’s sake, spare me from business hotels with personality
A behind-the-scenes look at the work of Rutherford Hall, critical communications strategist
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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A British restaurant is launching the UK’s first water menu
The French are known for their love of fine wines. La Popote, a French-style restaurant in northern England, is no exception.
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End of an era as sonless Sir Benjamin Slade turns his mansion over to hotel group
His quest for a wife secured him national attention when he emphasised that he was looking for a 'good breeder' decades younger than him, having explained that when 'you want a new car, you get a new car, not some old banger'…
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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How Luxury Hotels Are Trying to Out ‘White Lotus’ Each Other
If you don’t have your own Bengal tiger or roller coaster, are you even in the game?
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How Employee Wellness Is Becoming Hospitality’s Most Valuable Amenity
Hotels like Grand Hyatt Taipei now offer therapy dogs and listening sessions. The payoff? A productivity jump, lower turnover, and better customer service.
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Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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I used a hotel concierge, it's the best travel hack ever
Free toiletries and tea bags aren't the only perks of staying in a hotel - this traveller uncovered a benefit that can be a holiday life-changer.
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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