For god’s sake, spare me from business hotels with personality
A behind-the-scenes look at the work of Rutherford Hall, critical communications strategist
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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A British restaurant is launching the UK’s first water menu
The French are known for their love of fine wines. La Popote, a French-style restaurant in northern England, is no exception.
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End of an era as sonless Sir Benjamin Slade turns his mansion over to hotel group
His quest for a wife secured him national attention when he emphasised that he was looking for a 'good breeder' decades younger than him, having explained that when 'you want a new car, you get a new car, not some old banger'…
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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How Luxury Hotels Are Trying to Out ‘White Lotus’ Each Other
If you don’t have your own Bengal tiger or roller coaster, are you even in the game?
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How Employee Wellness Is Becoming Hospitality’s Most Valuable Amenity
Hotels like Grand Hyatt Taipei now offer therapy dogs and listening sessions. The payoff? A productivity jump, lower turnover, and better customer service.
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Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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I used a hotel concierge, it's the best travel hack ever
Free toiletries and tea bags aren't the only perks of staying in a hotel - this traveller uncovered a benefit that can be a holiday life-changer.
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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Views from a hospitality girl… reputation, reputation, reputation
Well hello there hospitality people, I’m back with another insight into the ramblings of my hospitality mind. Once again, I’m writing this month’s column from the front-line as I continue my engagement “up north” in Aberdeen. In truth I’m sat behind…
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Sweet Smell of Success: How scent marketing captures not only hotel guests’ noses, but hearts
Savoring a simple piece of madeleine cake in a cup of tea can evoke memories so intense and complex that novelist Marcel Proust thought to make it part of a book. Proust, besides being a famous novelist, was a pioneer in exploring the concept of…
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Hotel chain ditches Google search for DuckDuckGo — ‘subjected to fraud attempts daily’
Shortcomings in Google’s advertising environment mean that DuckDuckGo is now the browser of choice for Scandinavian hotel chain Strawberry’s employees.
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The world’s coolest hotel jobs
Hotels are stacking their teams with unexpected experts that bring each property’s unique identity to life. 50 Best rounds up the most out-there roles, each helping redefine what true hospitality can be…
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Travel agent’s chatty AI call-handlers take off
Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
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Gregg Wallace's MasterChef role eyed up by 'godfather of hospitality' after controversy
As Gregg Wallace continues to distance himself from allegations of inappropriate sexual behaviour, a restaurateur has reportedly put himself forward to take over his MasterChef role.
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Thousands more people than expected are at the biodiversity summit in Cali, Colombia, and hotels are full – leading the city’s council to press less orthodox accommodation into service
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Miami hotel to pay $100,000 settlement after firing worker 4 days after stillbirth
A hotel based in Fort Lauderdale, Miami, has agreed to settle a lawsuit that alleged it fired an employee just days after they requested leave to recover and grieve following a stillbirth…
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