If you clock up a perfect nine hours sleep at this hotel, you can stay free for a night
An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
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Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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Nina Hospitality enhances guest experience with new scent and sonic identity
Nina Hospitality has unveiled two innovative initiatives that elevate guests’ multisensory experience across its hotels, including “Signature scent” and “Musical journey”.
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Exploring the dawn of ‘hybrid hospitality’
To put it simply, lifestyle trends are driven by the patterns and behaviours of consumer groups. Within these trends, there are natural links between sectors, from entertainment and tech to travel and wellness…
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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How two hoteliers got a social media boost from documenting inn-provements
There are few things social media loves more than a good makeover…
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Rocco Forte Hotels creates exclusive luxury sports car experience through Italy for summer
Rocco Forte Hotels has created an exclusive experience offering guests the chance to enjoy a customiseable journey through a combination of eight hotels across nine regions of Italy, travelled to via Ferrari, Lamborghini, or Maserati, during summer…
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The Secret To Sustainable Hotel Guest Behavior
How often have you walked into a hotel room to find a sign that reads, "Each towel wash uses 15 liters of water. Please consider reusing your towel to help our environment."
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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A Guide to the Etiquette of British Afternoon Tea—and Where in London to Enjoy It
Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
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HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
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FLAMINGO ESTATE AND JW MARRIOTT RAISE THE BAR ON HOTEL AMENITIES
The hospitality arms race is on as properties around the globe look for bigger, bolder, more creative experiences for guests starved for something new, unexpected, and not delivered by an algorithm. JW Marriott tapped the creative genius Richard…
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AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
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Hotels are full of oddities: some gross, some space-age. Never before, however, have we come across a bit of hospitality secrecy quite so salacious as this. Revealed on the always-intriguing r/AskReddit forums, a hotel insider has shared a trick of…
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Tiny hotels eye expansion amid high demand, growing eco-tourism market
These tiny hotels are able to pack up and relocate to other unique sites – a mobility factor that can be a huge draw for both new and returning customers, say experts.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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Hotels offer classic game nights, and it's a winner for guests
For those burnt out on Netflix, video games or dating apps, hotels are offering up an analog and far more old-school alternative: the game night.
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