Chinese mainland netizens are calling for a boycott of a hotel chain owned by a Taiwan-based company after its hotel in Paris, popular among Chinese mainland travelers, refused to display the Chinese national flag despite the fact that the hotel was…
read more
Rubber ducks riding high from Hong Kong to hotel rooms to cruise ships. Why so?
In 2023, when Dutch artist Florentijn Hofman’s inflatable giant yellow rubber duck returned to Victoria Harbour (this time as a pair, in the artwork Double Duck), the Mandarin Oriental, Hong Kong hotel took advantage of its bird’s eye view of the…
read more
The Savoy’s head concierge on the changing demands of modern hotel guests
Rahim Ismail speaks exclusively to Boutique Hotelier about new trends, his favourite memories and the most unexpected request he's ever received
read more
Much-hated hotel feature that’s being rolled out across resorts – especially in smaller rooms
Wanting to use the bathroom on holiday in privacy could soon be a thing of the past. A rising number of hotel rooms are ditching the bathroom door entirely - and it's because rooms are getting smaller…
read more
If you clock up a perfect nine hours sleep at this hotel, you can stay free for a night
An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
read more
Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
read more
Nina Hospitality enhances guest experience with new scent and sonic identity
Nina Hospitality has unveiled two innovative initiatives that elevate guests’ multisensory experience across its hotels, including “Signature scent” and “Musical journey”.
read more
Exploring the dawn of ‘hybrid hospitality’
To put it simply, lifestyle trends are driven by the patterns and behaviours of consumer groups. Within these trends, there are natural links between sectors, from entertainment and tech to travel and wellness…
read more
Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
read more
Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
read more
How two hoteliers got a social media boost from documenting inn-provements
There are few things social media loves more than a good makeover…
read more
Rocco Forte Hotels creates exclusive luxury sports car experience through Italy for summer
Rocco Forte Hotels has created an exclusive experience offering guests the chance to enjoy a customiseable journey through a combination of eight hotels across nine regions of Italy, travelled to via Ferrari, Lamborghini, or Maserati, during summer…
read more
The Secret To Sustainable Hotel Guest Behavior
How often have you walked into a hotel room to find a sign that reads, "Each towel wash uses 15 liters of water. Please consider reusing your towel to help our environment."
read more
What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
read more
A Guide to the Etiquette of British Afternoon Tea—and Where in London to Enjoy It
Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
read more
HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
read more
FLAMINGO ESTATE AND JW MARRIOTT RAISE THE BAR ON HOTEL AMENITIES
The hospitality arms race is on as properties around the globe look for bigger, bolder, more creative experiences for guests starved for something new, unexpected, and not delivered by an algorithm. JW Marriott tapped the creative genius Richard…
read more
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
read more