Black Myth: Wukong sends China’s game-enabled hotels into overdrive, boosts room rates
Stay-and-play rooms with high-powered PCs prove popular among fans who lack their own hardware or just want a nice place to play with friends.
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An upscale hotel has launched a sensual 'self love' package for $350 per night.
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Hotel Loyalty Is Dying As Brands Choose Owners Over Guests
This is going to sound harsh, but I find big hotel chains to be among the more duplicitous businesses in travel. Ouch, I said it, give me bed bugs and an overcooked egg!
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IHG Hotels & Resorts Chases Sustainability With Low Carbon Plan
How sustainable can a hotel chain become? IHG Hotels & Resorts is trying to find out by launching its Low Carbon Pioneers program, aimed at encouraging wider adoption of carbon reduction practices across the hotel chain. I asked CEO Elie Maalouf…
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Public-funded facilities offering ‘hotel’ services to be investigated
Thai Hotels Association says temples, schools and universities offering banquet and other services for profit should not be tolerated.
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Strategic moves for hospitality in the tourism sharing economy
The sharing economy in travel has seen remarkable growth, reaching a market size of $10.7 billion in the GCC alone by 2024. Lovrenc Kessler and Mohit Agrawal from Simon-Kucher discuss the trend and outline some of the strategic moves the hospitality…
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How To Score A Free Hotel Room Upgrade, According To Travel Experts
Staying at a nice hotel feels like such an indulgence, but even the most basic accommodations can be quite pricey. To upgrade to a larger room or one with a scenic view, for example, may be desirable but does not always fit into your travel budget…
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Redefining Hospitality: Pop-Up Hotels As Visionary Concepts for Gen Z Travelers
For Generation Z, a hotel stay is more than just a place to sleep. The hotel itself is an essential part of their travel experience - a destination in itself.
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Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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Evergreen apologizes over Chinese flag furor at Paris hotel
The management of Taiwan's Evergreen Laurel Hotel on Thursday issued an apology for not including the Chinese flag in the Olympics decor at its Paris hotel, which had offended some of its patrons.
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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Chinese mainland netizens are calling for a boycott of a hotel chain owned by a Taiwan-based company after its hotel in Paris, popular among Chinese mainland travelers, refused to display the Chinese national flag despite the fact that the hotel was…
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Airbnb to mimic luxury hotel services to offer guests more
Accommodation rental giant wants to expand its experiences to offer services such as massages and private chefs.
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Rubber ducks riding high from Hong Kong to hotel rooms to cruise ships. Why so?
In 2023, when Dutch artist Florentijn Hofman’s inflatable giant yellow rubber duck returned to Victoria Harbour (this time as a pair, in the artwork Double Duck), the Mandarin Oriental, Hong Kong hotel took advantage of its bird’s eye view of the…
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Lissoni Architecture designs moody, minimal interiors for AKA NoMad hotel
New York-based Lissoni Architecture has completed a hotel in Manhattan's NoMad neighbourhood, featuring minimalist interiors that blend Scandinavian and Japanese influences.
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Soft brands move into midscale
For the first 10 years of their existence, soft brands were largely an upper upscale and luxury phenomenon. But in recent years, several major hotel companies have been introducing soft brand collections in the midscale segment of the market. Due to…
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Hotels in Europe, Africa, Americas, & Asia-Pacific adopt the WTTC’s Basics, gaining global support & expanding in Japan, Philippines, & India…
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Hotels in crisis – are they ready to communicate in an emergency?
Six found dead at Grand Hyatt Bangkok.’‘Detectives investigating devastating Glasgow hotel fire’‘Woman found dead at five star Surrey hotel – man suspected of murder.’‘Hilton hotel in Paddington evacuated after laundry fire.’…
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