A woman in the US was left horrified after discovering that her hotel in Las Vegas added a surprise charge onto her bill which tripled the fee.
read more
By tag
Select Tags:
Is the Emory the Most Private Hotel in the World?
It took me a while to locate the entrance to The Emory. At first, I chalked it up to my notoriously horrendous sense of direction—drop me off a few blocks from my apartment that I’ve lived in for five years, and there’s a good chance I’ll still get…
read more
How the Global Business Class Has Transformed the Home
The rise of the global economy has led to the rise of the business class, whose ceaseless travels have empowered the hospitality industry’s growing influence. During the last several decades, hotel chains have been expanding and battling for a share…
read more
Global hotel rate increases to ‘moderate’ in 2025 – Amex GBT
Hotel prices in key business travel cities are set to increase again in 2025 but at a slower rate than seen in previous years, according to the latest Hotel Monitor report from American Express Global Business Travel…
read more
Five ways how luxury hospitality offers a differentiated experience
With the number of millionaires growing around the world, and the consumer demands of many shifting towards experiences and luxury, it should come as no surprise that the luxury hospitality industry is set for boom times. Nicholas Nahas, partner…
read more
One Direction star Liam Payne dies aged 31 in hotel balcony fall in Argentina
One Direction Liam Payne has died in Argentina after falling from the balcony of his hotel room in Buenos Aires, police said.
read more
THE top holiday trends for 2025 include ‘Detour Destinations’, ‘JOMO Travel’ and the ‘Hotel Restaurant Renaissance’, according to Expedia Group.
read more
Why Are Hotel Sheets Always White? We Asked the Experts
Ever wonder why most hotels use white sheets? We've got the answer.
read more
Activists storm hotel Papagayo Arena to protest its illegality
A group of residents in Lanzarote took direct action yesterday (Monday), by entering the “illegal” Papagayo Arena hotel in Playa Blanca to protest against ongoing water supply issues affecting locals…
read more
Sacked Finance Boss Wins damages after charging £11,700 hotel bill to his corporate card
A high-profile finance executive was dismissed after using his company card to cover a stay at one of the globe's most renowned hotels, following the theft of his wallet, as revealed in an employment tribunal…
read more
Hotel Sales Training Lessons Learned From A Top-Tier Real-World Practitioner
While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners…
read more
What It’s Like to Be an Undercover Luxury-Hotel Inspector
“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
read more
We speak to the CEO of Raffles and Fairmont about the evolution of the brands and the future of the luxury hospitality industry.
read more
Meet Bengaluru hotel's work-from-home receptionist. Netizens debate over innovation vs inconvenience
A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
read more
How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
read more
Counting the Cost of Contactless
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
read more
Payment woes drive 63% of UAE hotel guests to abandon bookings
Nearly two-thirds (63%) of hotel guests in the UAE have abandoned their bookings because their preferred payment methods weren’t available, according to new research from FinTech Adyen. This statistic highlights a major challenge for the hospitality…
read more
Welcome to the luxury hotel built on top of petrol station
Staying the night above a petrol station and car wash may not be everyone’s idea of the perfect luxury break. However, forecourt owners Rahila and Danny Ahmed insist their nine-bedroom boutique hotel, built over their Gulf site in Birmingham, has…
read more