Did Revenue Management kill hospitable in hospitality?
Let’s talk about the elephant in the lobby. It’s this: Revenue Management made hospitality… kinda less nice.
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What People Get Wrong About Tipping Hotel Housekeepers
Hotel guests often interact with a number of staffers ― from valets to bellhops to lobby bartenders. And in these exchanges, it’s common knowledge to tip them accordingly…
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Hotels work to retain foreign staff to tackle labor shortage
As inbound tourism to Japan skyrockets, the hospitality industry is facing a labor shortage and is increasingly relying on foreign staff to clean rooms, make beds and keep hotels running.
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Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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How A Moroccan Entrepreneur Built A Luxury Hotel Oasis At The Sahara’s Edge
A former camel tender made millions hunting and selling meteorites—then used that fortune to create the dreamy Sbai Palace hotel and organize back-of-beyond camping trips among the desert dunes.
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From picket lines to policy: the legacy of Canada’s longest hotel strike
Canada’s longest hotel strike, at the Hôtel des Gouverneurs in Trois-Rivières, spanned nearly four years and became a landmark in the country’s labour history.
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How to support hospitality staff during Stress Awareness Month
From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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Loyalty, Labels, and the Modern Hotel Model
If you’ve watched hotel sponsorships lately you may have noticed: the name they are advertising aren’t the company or hotel brands. Instead of Marriott or Accor, it’s Bonvoy or All. These loyalty programs are becoming the central identity of the big…
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Take a break, take a new hotel brand
James Bland, managing director of BVA BDRC, discusses why the hotel sector is unlikely to suffer from brand fatigue any time soon.
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7 hotel industry trends to keep on the radar for 2025
The hotel industry is poised for significant shifts in 2025, with private- equity (PE) firms continuing to play a prominent role in hotel asset acquisitions. As economic conditions evolve, emerging trends in experiential travel, asset positioning…
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Is social media a viable distribution channel in hospitality?
According to Skift’s State of Travel 2024, social media is the preferred online source for trip planning for 32% of travelers, ahead of official sites, Google, review sites, travel influencers, offline sources like friends and family, etc. Stelico…
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Major hotel chains offer free accommodation to attract employees to the Canary Islands
Leading hotel chains including Riu, Meliá, Barceló, and Iberostar have launched innovative recruitment strategies in the Canary Islands, offering free accommodation to employees as an incentive to attract staff…
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Gordon Ramsay to cater F1’s pit garage hospitality offering at 10 races
Celebrity chef Gordon Ramsay has signed a partnership with Formula 1 to supply food for the championship’s pit garage hospitality suites at 10 2025 races.
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Don’t wait for January: Why hotels should launch New Year campaigns right after Christmas
Without wishing away the end of the year too quickly, we are already looking ahead and would like to share our insights on optimal timing to launch New Year marketing campaigns that will maximise direct bookings and revenue in 2025…
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Striking SF hotel workers reach tentative deal with Marriott, others remain on picket line
A nearly three-month-long hotel workers strike in San Francisco is almost over for thousands of employees, but the fight will continue for others.
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Hong Kong Ocean Park Marriott Hotel’s new Suite of Dreams—a part of its collab with Manchester United—is a dream come true for football fans.
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4 hospitality trends to watch in 2025
2024 is quickly drawing to a close and with it a strong year of demand for the travel industry. According to Amadeus’ business intelligence data, 5% more hotel room nights were booked globally from January – October 2024 compared to the same time…
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Debate rages over freelance worker status in France's hospitality sector
The growth of internet-based platforms arranging jobs for auto-entrepreneurs in hotels, restaurants and the medical sector has thrown up questions over their employment status.
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