Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live…
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Geopolitical labour pipelines: The hidden cost of luxury hospitality
Luxury hospitality is one of the world's most globalised industries, relying heavily on migrant workers to deliver premium guest experiences.
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NYU IHIF 2026 Takeaways: Optimism, Smarter Growth and the Women Leaders Reading the Market
At the 48th Annual NYU International Hospitality Investment Forum, hospitality leaders pointed to resilient demand, renewed transaction activity, repositioning opportunities and practical AI as signs of a more disciplined growth cycle ahead…
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US hotel sector faces pressure from rising minimum wage laws
Hotel operators across the United States are facing growing pressure from higher minimum wage laws, with labour costs rising fastest in major tourist cities.
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Himachal Pradesh Unveils ‘She Travel Policy’ to Boost Solo Women Tourism from Delhi-NCR
Himachal Pradesh is strategically positioning itself to become a premier destination for solo women travelers, particularly targeting the lucrative Delhi-NCR market. The state’s recently launched ‘She Travel Policy 2026’ aims to transform its…
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How public support can make a deal stack up
Public support can take many forms when it comes to getting a project off the ground, but today, there is one critical type of support many hotel developers don’t just want, they need: public incentives…
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How to fix the gender imbalance in leadership roles
A cursory glance might suggest that real estate and hospitality are industries where women are well represented. But even a modest degree of scrutiny reveals that capital allocation and ultimate decision-making power still sit largely in male…
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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Report: Hotel labor shifts from cyclical challenge to permanent operating constraint
Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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Acciona's blunder at the spa of a Lopesan hotel in Meloneras
In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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When will humanoid robots start cleaning my hotel room?
As we enter 2026, humanoid robots are no longer a futuristic concept. They are being tested in factories, warehouses, and even domestic environments. With labour shortages still pressuring hospitality operations, the question is no longer if robots…
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In the sleek, rain-slicked streets of Amsterdam, a new and unsettling demographic is becoming increasingly visible: the working homeless. It is a phenomenon that is no longer confined to the fringes of society. In the shadow of the Rijksmuseum and…
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An “Above and Beyond” Strategy Doesn’t Work
This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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Chinese woman pays 280 times room rate after flooding hotel over denied cancellation request
A Chinese woman who flooded her hotel room in anger after her cancellation request was refused eventually paid almost 280 times the original room rate.
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US Hotel labour shortage deepens with visa policy uncertainty
The US Hotel labour shortage is worsening as unpredictable visa rules, tighter checks and uneven H-2B and J-1 timelines thin staff just as travel demand rises.
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Hotels get in on the experience economy
Hotels are betting big on the experience economy and are revamping their digital platforms to become travel marketplaces that curate and sell memorable moments alongside their rooms…
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Leading ladies: The women heading the biggest family-led hotels in Asia
From Shangri-La to Rosewood, scions of prominent families are making their mark in the hospitality world
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Is AI going to make hotel websites obsolete?
We are already witnessing the emergence of the Personal AI Agents. ChatGPT Operator, Google Gemini AI Agent, Microsoft Copilot AI Agent, Claude AI Agent, etc…
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