Mobile Hotel Tech: The Latest Trends from Asia
From my desk in Bangkok, I can see that the big mobile digital trends affecting North America and Europe are also in play in Asia.
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Service Robots: A Helping Hand for the Hotel Labor Shortage
With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests…
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We’re taking a look back at HT’s history to gather some key takeaways for the coming year and beyond.
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4 Hospitality Tech Trends for 2023 and Beyond
Having worked in the hospitality business for a long time, I feel we often underappreciate how resilient – and adaptive – this industry is…
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Hotel SEO: Top 3 crucial tips to help your hotel rank on Google
SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs). SEO can be a powerful tool for booking traffic and generating leads for hotels…
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Hotel Marketing: Email Marketing Segmentation Explained
Segmentation is one of the most important elements of your hotel email marketing. However, despite its importance, it is often neglected and it may well be one of the reasons why your email strategy is not working for you…
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5 tips to increase hotel newsletter signups
Newsletters are an excellent communication tool for the hospitality industry. Indeed, you can use social media and phone conversations to communicate with guests…
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After a frenetic week down in Orlando at the end of June for this year’s HITEC, it’s clear that one trend firmly embedded in the hospitality landscape for the next few years is the QR (quick response) code…
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COULD NFTS FOR HOSPITALITY COME BACK TO BITE US?
Everyone is talking about NFT (non-fungible token) technology, and businesses are spending big bucks on massive opportunities for bringing this technology to the hospitality industry.
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How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience
Workers are finding modern PMS technology to be more efficient and easier to use because it seamlessly connects nearly every area of hotel operations.
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The hotel check-in process has been the same for 100 years
The hotel check-in process is practically the same as it was a hundred years ago. Hotels require guests to register, which involves the guest providing or confirming personal information, including contact information and a signature…
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Dehumanizing Hospitality: The Automation Paradox in Our Industry
A recent American Hotel & Lodging Association Foundation survey found that 97% of hotels are experiencing staffing shortages.
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Data Migrations in Hospitality: To Migrate or Not to Migrate, That is the Question
Spoiler alert: if you are looking for a quick answer to this Shakespearean-like question, you will not find it. As a matter of fact, you are probably going to walk away from this post with more questions than answers. But this is to be expected…
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Five ways pre-stay communications help labor productivity
Guest expectations were put through the ringer this past summer…
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Three Key Trends for Hotel Conferences and Events This Fall
While demand for events and conferences continues to skyrocket, hoteliers should remain mindful that not all is the same as it was pre COVID-19.
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The Five Freebies of Wellness and Where Hotel Tech Fits In
Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.
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Regent debuts Regent Taste Studio – a multisensory dining experience
The global brand premiere of Regent Taste Studio was staged in Singapore, featuring Regent Phu Quoc chefs in collaboration with world-renowned visual artist Mr Dripping.
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The Top 5 Reasons Why Hotel Guests Look But Don't Book
We are all familiar with ‘buyer’s remorse’ – but what about a buyer’s hesitation? The moment a consumer stares at their digital shopping cart, consumed with quiet contemplation before making the final decision to purchase…
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