Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Bad actors: How to protect your hotel against cyber threats
Hospitality leaders know the industry thrives on delivering seamless experiences and building guest loyalty. Unfortunately, the very systems that create positive guest experiences have also become prime targets for sophisticated cybercriminals…
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Amsterdam Hotels on AI Risks: Protecting Guest Privacy with Secure Systems, Ireckonu Warns
In a significant warning to the hospitality industry, Ireckonu, a leading provider of technology solutions for hotels, has raised alarms about the potential privacy risks hotels face when using public AI tools like ChatGPT with guest data. With the…
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OYO pioneers use of Google’s Veo 3 technology in Indian hospitality, launches pilot in Europe
OYO has become the first hospitality company in India to adopt Google’s latest generative AI video innovation, Veo 3, marking a significant leap in creative storytelling and personalised marketing.
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MICHELIN GUIDE TO UNVEIL FIRST-EVER GLOBAL HOTEL KEY SELECTION ON OCTOBER 8, 2025
The MICHELIN Guide is proud to announce the launch of its first global MICHELIN Key Selection, set to be revealed on October 8, 2025…
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Research: OTAs Dominate as Primary Source in AI-Powered Hotel Discovery
Cloudbeds has released a new report titled The Signals Behind Hotel AI Recommendations. The study is the first in the hospitality industry to examine in detail how generative AI platforms identify and recommend hotels to travelers…
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The Shift in Hotel Visual Marketing: Why Emotion, Movement, and Drone Storytelling Are Defining 2025
What trends do I see in hotel visual marketing today? The biggest one is emotional presence. In 2025, guests no longer respond to static perfection — they seek atmosphere. They want to feel what it’s like to be there before they ever arrive…
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G6 Hospitality’s Sonal Sinha and Agarwal discuss leadership, G6 acquisition
At one point in his life, Ritesh Agarwal had 30 rupees in the bank. Today, as the founder and CEO of OYO Rooms, he is one of the youngest billionaires on the planet.
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Silo Culture Is Costing Hotels Real Revenue. Here’s What No One Wants to Admit
One of the most expensive things in hospitality isn’t bad service or a broken AC, it’s internal silos and it’s killing revenue.
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Milan-based Traveltech startup Hotiday announces a €5.5 million capital raise in order to expand its portfolio of European destinations, enhance the range of services offered, establish new partnerships with tourist accommodations, and grow the…
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Disney World Hotels Face Unfortunate Glitch, Locking Hundreds of Out Their Rooms
You’re soaking up the final moments of your Disney World vacation inside of the hotels — the Florida sun on your face, a Mickey waffle in hand, and a morning full of magic ahead. Then, without warning, everything changes. You return to your hotel…
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South Korean 'jail' charges guests £100 to become overnight inmates
A South Korean hotel is offering guests the exact opposite of an escape, serving up incarceration in a cell that spans just 5 square-metres.
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Booking.com phish uses fake CAPTCHAs to trick hotel staff into downloading malware
A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
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New laws drive hotels to explore digital ID solutions
As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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Why the asset-light model has prevailed in hotels
The asset-light model is all about the give and get. Major hotel brands give owner-investors the power to fly their flag, while collecting a fee. These owner-investors, in turn, give their time, energy and money to support the asset’s day-to-day…
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Is Simone Puorto the John Titor of Hospitality? 10 Predictions That Might Prove It
The hospitality and tech industries are navigating a liminal space where the boundaries between human and artificial are increasingly blurred. Generative AI, hyper-personalization, and digital workers are not merely disrupting established norms but…
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Virgin Hotels launches 'Elevator of Dreams' for aspiring entrepreneurs
Sir Richard Branson and entrepreneur Simon Squibb have unveiled an 'Elevator of Dreams' at Virgin Hotels' London outpost, offering aspiring founders the chance to pitch their ideas to a global audience…
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