Did Revenue Management kill hospitable in hospitality?
Let’s talk about the elephant in the lobby. It’s this: Revenue Management made hospitality… kinda less nice.
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The hospitality industry has long been powered by women but it wasn’t until the mid-1990s, when Singaporean hotelier Cristina Ong founded Como Hotels and Resorts that female founders started to attract the spotlight. Women like Rosewood’s Sonia…
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Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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Will the Human Touch Become the Ultimate Hotel Luxury in an Automated World?
The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Star power: how celebrity can boost branded resi performance
From Oscar winners to supermodels and musicians who sell out arenas, celebrities have long played a role in defining luxury lifestyles and boosting revenues. One only has to look at the impact of Taylor Swift’s Eras Tour on hotel performance to…
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Sweet Smell of Success: How scent marketing captures not only hotel guests’ noses, but hearts
Savoring a simple piece of madeleine cake in a cup of tea can evoke memories so intense and complex that novelist Marcel Proust thought to make it part of a book. Proust, besides being a famous novelist, was a pioneer in exploring the concept of…
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Content Marketing - hotelier’s least utilized tool to increase direct bookings
Content marketing includes content and descriptions about the property, its amenities, services, calendar of events, destination, activities and attractions that are being delivered to targeted audiences through various communication and media…
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Experts reveal why shop and hospitality workers make the best romantic partners
If you’re looking for a loyal, hardworking, and emotionally intelligent partner, you might want to start dating outside the office…
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There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
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Are you a hotel buffet bandit?
Last week, on a Swedish train somewhere between Linkoping and Mjolby, as I struggled to open a bag of cheesy doofers that was to serve as my lunch, my travel companions began unwrapping their own picnics. Some, like me, had made hasty and…
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BossaNova greenlights Wildflame historic hotels doc
Distributor, BossaNova Media, has greenlit the first project to come out of its 2023 Development Day pitching event: documentary series A Hotel Through Time, which will explore the hidden histories, secrets and scandals of the UK’s great hotels…
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Inside the incredible farmyard hotel built by couple who almost lost it all
From despair and heartache to now opening the next phase of their thriving rural business - the unique accommodation called The Moo-tel…
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How Disney renovated more than 22,000 hotel rooms in 5 years
Renovating a hotel, or even an entire portfolio of hotels, can be a relatively straightforward project from conception to completion…
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