Claridge’s First Book Shows How It Became the Grand Dame of London Hotels
The famed locale just announced its first authorized biography. The ultimate insider’s guide to Claridge’s is finally here.
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Introducing TikTok GO: A new way to discover and book experiences on TikTok
Every day, people come to TikTok to find their next adventure, like the hotel with the view that sparked their interest, the hidden gem restaurant a creator swears by, or the experience they didn't know they needed…
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Confessions of a hotel concierge: ‘I’ve sourced pedigree corgis and places at private schools’
Ordinarily, the job of a hotel concierge is to help guests with trifling details. Making restaurant reservations, booking theatre tickets, arranging taxis – that sort of thing. Nothing too taxing and nothing you couldn’t do yourself with a phone and…
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Tribe Collection's Shamim Ehsani on the future of hotels in Kenya
Shamim Ehsani, co-founder of Tribe Collection, speaks to Globetrender about expanding his hotel footprint beyond Nairobi, to both beach and bush.
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Executive Housekeepers in the Spotlight at Halekulani
Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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Hotels are getting rid of proper bathroom doors and guests are revolting
First they came for the closets. Then they took the bath tubs. Now, hotels are stripping away the only thing separating us from the animals: the bathroom door.
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Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities
In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company…
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Can the future of hotel reviews be completely AI-generated?
I feel that the scenario is no longer speculative. It is, if anything, the natural extension of where reputation systems are already heading. It is easy to imagine Tripadvisor, Google or any major OTA replacing the old free text box with a short…
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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The 'demanding' influencers who have become every five-star hotel's worst nightmare
The UK's poshest hotels were once solely the preserve of the rich, the famous and the royal - the wealthy, dressed exquisitely, would glide in and out of such establishments with little fanfare.
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Luxury hospitality is built on connection, not algorithms: Mandarin Oriental Hotel Group CEO
Luxury hospitality isn’t built on manuals or presentations. It’s built on something far more enduring: human connection.
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The Finest Hotel in Kabul by Lyse Doucet review – a monument to Afghan resilience
A sweeping social history of Afghanistan is seen through the lens of Kabul’s InterContinental hotel, where staff endured the horrific realities of life in a war zone
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Navigating the Next Frontier of Social Commerce in Hospitality
The launch of TikTok Go, in partnership with Booking.com, is a moment hoteliers cannot ignore. TikTok users can now book hotels directly within the app, enabling content creators to earn commissions when their followers make reservations. It is not…
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More employees are ‘working from anywhere’. Can hotels keep up?
Mahogany desks in hotel rooms used to be an afterthought and the chair more often used for worn clothes than for business.
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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Beyond the plate: How Gen Z is driving the rise of immersive dining
Experiential dining is nothing new. It was even parodied on a recent episode of The Simpsons, which famously predicts the future.
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