The forgotten guest: The middle-market traveller left behind
The hotel industry's focus on luxury has left the middle-market traveller with fewer choices at a time when value has never mattered more.
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Research suggests that collecting these toiletries is usually less about saving money and more about how the brain processes rewards, possessions, and travel experiences…
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Accessible Design Talk: Designing for our future selves
For the first time at MEET UP London, Hotel Designs brought a live panel to the event, with Editor Sophie Harper shining a light on what the future might look like for us all and what we should consider when designing for an ageing population……
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Hilton Plans Frankfurt Hotel Exit as US Sanctions Iranian Owner
Hilton Worldwide Holdings Inc. is preparing to terminate two controversial hotel management agreements in Frankfurt after the US sanctioned the longtime registered owner of the properties and called him a “key financier” for Iran’s Supreme…
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Tourist goes viral for questioning Malaysian hotel staff about ‘missing’ China flag
A Chinese tourist has gone viral online for confronting hotel staff in Malaysia over the absence of his national flag.
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69-Year-Old Conman Arrested for Allegedly Defrauding 300 Luxury Hotels Across India Over 36 Years
In a case that has stunned the hospitality industry, a 69-year-old man has been arrested for allegedly cheating more than 300 luxury hotels across India over a period spanning nearly four decades…
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Train Your Team To Intentionally Communicate Hospitality Vibes
Doug Kennedy emphasizes the need for hospitality teams to be trained in intentional communication, highlighting its role in conveying a welcoming atmosphere and improving overall guest satisfaction.
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Hotel Zed’s “The Love Nest”: Canada’s First Hotel Room Made for Sex
Canada’s first hotel room designed exclusively for sex has just opened its doors and you’ll never guess where it is.
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America is already losing the World Cup for hotel bookings
The World Cup starts later this week. U.S. hotels are already in last place.
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Atout France Adds Six New Palace Hotels to Its National Collection
On 2 June, Atout France was pleased to unveil the 2026 collection of France’s Palace hotels, an exclusive selection of properties that embody the excellence of French expertise in hospitality.
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Hotel chain latest to shutter business in Cuba in latest blow to island’s tourism
Spanish hotel chain Meliá is significantly reducing its operations in Cuba, joining a growing list of companies limiting their presence on the island…
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The history of the warm, chocolatey cookies that became a hotel icon
Forty years after DoubleTree served its first cookie, guests keep showing up — sometimes just for the gooey, walnut-packed welcome.
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At the start of the summer season, Meliá CEO Gabriel Escarrer speaks to SUR about the outlook for tourism, Spain's growing appeal as a safe haven amid global geopolitical tensions and the challenges facing the economy…
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‘Please don’t take anything with you’: Swiss hotel’s special message for Indian guests
A Swiss hotel has issued specific rules for Indian guests, including charges for shared meals and a reminder to maintain quiet in common areas.
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There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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Himachal Pradesh Unveils ‘She Travel Policy’ to Boost Solo Women Tourism from Delhi-NCR
Himachal Pradesh is strategically positioning itself to become a premier destination for solo women travelers, particularly targeting the lucrative Delhi-NCR market. The state’s recently launched ‘She Travel Policy 2026’ aims to transform its…
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The robots that save waiters 3,000 kilometres a year at a Granada hotel
Technology that frees professionals from mechanical tasks, so they can focus on improving customer service, is increasingly used in an industry where staff shortages are a problem
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Award-winning UMass chef accused of murdering his wife at campus hotel
An award-winning chef for UMass Amherst is facing murder charges after officials say his wife was found dead at hotel on campus earlier this week.
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