AI in Hotel Accounting: Separating Table Stakes from the Next Wave
The article separates proven AI capabilities like AP automation from emerging tools like natural-language queries, helping finance teams evaluate vendor claims.
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The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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When the System Starts Thinking for You
The hotel’s revenue manager arrives at 8:47 on a Tuesday morning, her screen is already populated with recommendations, pickup has been analyzed and competitor rates have been scanned.
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Dubai hotels urged to hold rates after Iran war occupancy drop
Dubai hotels are being urged to hold the line on pricing as the Iran war disrupts travel. Industry experts are warning that sharp discounts or sudden price hikes could damage the emirate’s carefully cultivated image as a premium global destination…
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OpenAI's 'stunning admission': Maybe people don't want to book stuff inside ChatGPT
Not so long ago, OpenAI would announce a grand expansion, and stocks in the relevant sector would swoon. Now, the opposite is happening.
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Phone Calls Are 'The Last Mile' of Hotel Distribution
Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep.
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CMA launches investigation into leading three hotel chains
Watchdog is probing whether hoteliers broke competition law by sharing sensitive market data
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From hotels to homes: How Airbnb is reshaping the sports events hospitality model
Airbnb’s partnerships with FIFA and the IOC are accelerating a shift from traditional hotel-centric stays to flexible, community-based hosting.
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What Quantum Physics and Revenue Management Have in Common
At first glance, quantum physics and revenue management should never meet…
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New York City Hotel Prices Will Look Different Next Month Thanks To A New Law
New legislation, set to take effect in late February, will change the way hotels can advertise their nightly rates and help fight against predatory pricing.
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Rescued Scafell Pike hikers urged to pay hotel bill and return head torches
A mountain rescue team has appealed for two rescued walkers to pay a hotel bill they owe, return head torches they took and collect a hospital crutch one of them used to climb Scafell Pike in treacherous conditions…
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Mateja Simic Crowned World’s Best Receptionist by Bucherer 2026
The AICR (Amicale Internationale des Chefs de Réception) is proud to announce the winners of the 30th edition of the prestigious World’s Best Receptionist by Bucherer 2026 competition, celebrating excellence in front office hospitality. The leading…
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BTS 2026 Comeback Tour Triggers Mic Drop Spike in Hotel Prices Amid Dynamite Demand
BTS’ Busan homecoming hasn’t happened yet, but hotel prices are already in Dynamite mode — with some properties charging up to 10 times their usual rates
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Top 5 hospitality industry trends to watch in 2026
Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.
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Why New Year’s Eve hotels cost 300% more for late bookers
If you’re keen on staying in a hotel for New Year’s Eve, now is the best time to book — but not for this year. Rather, to see in 2027.
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Why 2026 Hospitality Trends Are Useless for Your Hotel
It’s that time of year again. The holiday decorations are up, the budget reviews are dragging on, and your inbox is drowning in "The Top Trends for 2026."
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