The Weighted Hotel Minibar Is Wildly Outdated
The minibar is supposed to encourage spontaneous indulgence. Sensors totally kill the mood.
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What Makes a Hotel Feasibility Study Truly Reliable?
A hotel feasibility study can make or break a development project. But too often, these studies lean toward optimism rather than reality. The pressure to “make the deal work” creates confirmation bias that can cost developers millions of dollars…
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Beginning of a New Era for Europe’s Spas
In 1995, the European Spas Association was founded in Brussels – a milestone that fundamentally changed what European spa and health resorts stand for.
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The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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The “Gentrification” of Boutique Hotels
The mass adoption and corporate buyouts of boutique hotels threaten the very USP that made them desirable in the first place.
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How to Revenue Manage in the Middle of Nowhere
Imagine this: You’re not managing a city hotel. You’re not next to a convention center. You’re not even competing for the same audience as the resort an hour away.
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Istanbul tourist deaths prompt major investigation into food and hotel safety
Turkish authorities have launched a wide-ranging investigation into the deaths of a German tourist mother and her two children in Istanbul, after the family fell ill during their visit and later died from suspected poisoning…
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A robe one night and a bunk the next taught me this: luxury smooths the edges, hostels widen the circle—and the best life uses both. I booked them 24 hours apart by accident—and then decided to make it a tiny social experiment…
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'I stayed in the world's largest capsule hotel - I made one awkward mistake'
It costs from £30 a night, is right in the heart of London, but there's a catch - you can only just about sit up in bed
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Loyalty Programs: Who’s Really Winning?
I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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Hotel tech: Are hotels getting too smart?
From robot butlers to smart showers, hotels are racing to upgrade their rooms with tech - though not every guest is ready for the upgrade...
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How to turn hotel spaces into multipurpose venues
Today’s hotel guests arrive with high expectations. They want more than a place to sleep—they’re looking for experiences that justify premium rates and create lasting memories. That means every square inch within a hotel needs to do more…
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How Art-Invest improved revenues, profit and value at the Leonardo Royal Hotel Berlin Alexanderplatz
Since acquiring the Leonardo Royal Hotel Berlin Alexanderplatz four years ago, Art-Invest Real Estate has improved revenues, profit and value at the 346-bedroom property.
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Once a Beacon of Luxury, Scarborough’s Grand Hotel Now Faces Decline with Budget Accommodation
The history of Scarborough’s Grand Hotel is as eventful and grand in times of splendor and hardship.
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Patrick Saada - Boutique hotels vs. large hotel investments
Patrick Saada highlights boutique hotels as the future of hospitality.
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How Employee Wellness Is Becoming Hospitality’s Most Valuable Amenity
Hotels like Grand Hyatt Taipei now offer therapy dogs and listening sessions. The payoff? A productivity jump, lower turnover, and better customer service.
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What new hotel developments are coming to the Middle East?
The hotel industry in the Middle East shows no signs of slowing down. As travel patterns shift and guest expectations evolve, new properties are opening their doors, familiar names are expanding into new markets, and developers are rethinking what a…
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Choice Bumps Hyatt From Best Hotel Program, New Study Says
The Choice Privileges rewards program for hotel guests beats out the World of Hyatt for the No. 1 ranking among major lodging companies, according to a study released Wednesday.
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