The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads.
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Unlocking hidden value in hotel real estate
Hotel profitability is under increasing pressure due to inflationary headwinds and payroll increases. Relying on traditional income sources is no longer enough: owners, operators and asset managers are now identifying alternative sources both within…
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Why 2026 Hospitality Trends Are Useless for Your Hotel
It’s that time of year again. The holiday decorations are up, the budget reviews are dragging on, and your inbox is drowning in "The Top Trends for 2026."
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The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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How Makkah’s hotels sustain performance under constant high demand
What GMs can learn from Makkah’s operational playbook to build resilient hotel operations. When every day feels like peak season, hotel leadership becomes less about managing the moment and more about building stamina…
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The Trends Reshaping How We Eat and Drink in 2026
In the United States, food and beverage trends don’t just shift, they erupt, rewriting the rules of how we cook, sip, and gather. The question for 2026 isn’t what’s next, but how fast we’re willing to follow…
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Agoda unveils celeb-led ‘Amazing Hotel Prices’ campaign for Indian travellers
The campaign showcases Agoda’s low domestic hotel prices via humorous ad films, offering up to 50% off on select accommodations
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Jose Mourinho has been accused of leaving his former club Fenerbahce with an eye-watering £656,000 bill after staying at a luxurious five-star hotel for the majority of his 16-month spell in charge of the Turkish Super Lig club, as per reports in…
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To create real value, think like a guest
Let’s talk about revenue management.
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A Surprise Awaited These Travelers at Check-In: The Hotel Was Closed
Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay.
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Noble House preps for next moves
The next-generation Colee family leadership of owner-operator Noble House Hotels & Resorts is gearing up for what they expect to be increasing opportunity for equity participation, acquisition and third-party management growth by launching an…
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Hotel Sales Teams Need Fewer Leads, Not More
Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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How Much Should Hoteliers Be Spending on Marketing?
With the 2026 budgeting season around the corner, the question of marketing investment has once again become front and centre. In a recent Hospitality Net Viewpoint Max Starkov set the stage by highlighting a striking imbalance: while U.S…
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Dine And Dash’ Epidemic Compounding Hospitality Crisis
The UK hospitality sector is grappling with a surge in ‘dine and dash’ incidents, as cash-strapped consumers increasingly leave restaurants without settling their bills – delivering another devastating blow to operators already reeling from a…
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LodgIQ Launches its Guide to Future-Proof Hotel Revenue Management Strategies
New resource offers actionable insights for hotel owners and revenue managers seeking integrated commercial approaches
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Facing poor demand, hotels offer bargain deals to draw holidaymakers
Facing lower occupancy due to high-season sticker shock, hotels across Türkiye have rolled out aggressive discount campaigns in a bid to lure local vacationers. Some establishments are offering discounts of up to 30 percent, while others have…
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What Key Hotel Metric Is After RevPAR
RevPAR is a critical statistic for hotels. It always has been, always will be. But it has some gaps. Namely, it doesn’t quite fit in the modern world of hotels that’s focused on growing ancillary spend as well as the relationship between ancillaries…
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