Anyone who’s worked with the general public knows how baffling some people’s behaviour can be.
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Airbnb Wants to Woo Hotel Customers With Luxury Offerings
Airbnb is reportedly planning luxury offerings like personal chefs to entice travelers away from hotels…
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Olympic breakfast off the menu? Staff at IOC’s luxury Paris hotel go on strike
The International Olympic Committee was embarrassed on Thursday morning when workers from the luxury hotel occupied by its delegation at Paris 2024 went on strike, claiming they have not received a pay rise for seven years…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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Hotels dealing with the aftermath of the global IT outage
The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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Why franchising can be a ‘win-win’ for the industry
A successful franchising strategy should ensure “there is a brand for every owner and a brand for every guest”, according to Amit Sripathi, EVP & chief development officer, Wyndham Hotels & Resorts. “Gen Z and Millennials are very different from…
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What’s behind Guldsmeden Hotels’ industry leading sustainability stance?
Nestled in the heart of Berlin is Lulu Guldsmeden, a charming hotel that blends a warm atmosphere with spacious, eye-catching rooms and a focus on sustainability.
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7 trending revenue streams for your hotel in 2024
As the hospitality industry continues to evolve in response to shifting consumer preferences and technological advancements, hotels are redefining their approach to revenue generation. Recognizing the need to adapt and diversify, forward-thinking…
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The Secret To Sustainable Hotel Guest Behavior
How often have you walked into a hotel room to find a sign that reads, "Each towel wash uses 15 liters of water. Please consider reusing your towel to help our environment."
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7 Steps to Convert Digital Nomads into Digital Revenue with Mobile Ordering
As the digital nomad demographic grows, hotels have a unique opportunity to transform underutilized spaces and boost revenue through innovative F&B mobile ordering solutions.
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Woman's tips to 'keep safe' in a hotel room don't go down well with everyone
A woman has shared a video on social media which has since gone viral, showing her 'extreme' safety tips for when staying in a hotel - but some people aren't so convinced by them.
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Spa Revenue Management: The Art of Pricing Optimization for Spa Services
Effective pricing strategies are the cornerstone of spa revenue management. While price controls are still largely a manual endeavor in the spa industry compared to the more sophisticated automated programs employed for hotel rooms and airline…
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Marriott shares details on new midscale brand at NYU
Less than half a year after Marriott International President and CEO Anthony Capuano teased a new transient midscale brand, the company has announced new details on the project, if not an official name, during the NYU International Hospitality…
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FROM SECURITY TO CLOUD, 4 TECH INSIGHTS FROM HOSPITALITY EXECS
Where should the hospitality industry be putting its technology investment? Cloud computing? Artificial intelligence? Sunsetting legacy technology? What are the priorities and is it spending enough?
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Edinburgh Airport launches “world’s first shortbread vending machine”
Firstly, it’s Sunday – it’s a slow news days. And secondly, who doesn’t love shortbread, right? Scottish brand Walker’s Shortbread has partnered with World Duty Free at Edinburgh Airport to launch what it is calling the “world’s first shortbread…
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A Guide to the Etiquette of British Afternoon Tea—and Where in London to Enjoy It
Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
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