Top UK hotelier warns against ‘disaster’ Labour minimum wage pledge
A major UK hotelier has warned she may no longer be able to hire 18-year-olds if the minimum wage increases.
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KFC Ditches Pepsi for Coca-Cola Across Its US Restaurants
Fried-chicken chain KFC reached an agreement to serve Coca-Cola Co. beverages in the US, dislodging PepsiCo Inc. as a longtime restaurant partner.
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Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
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Your AI-Written Resume Looks Impressive; So Do The Other 200
There is a new problem landing on recruiters’ desks: Resumes and CVs are getting better and that sounds like good news, but there is a catch.
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150 million foreign visitors are checking into China’s budget hotels
A manager at an ibis hotel in Zhangjiajie says that going to work these days feels a little like “walking into the United Nations.”
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Hotels warned on AI readiness as tools gain traction
Access Hospitality has warned that many hotels are not ready to use artificial intelligence effectively, limiting the value they can get from AI tools.
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Premier Inn Breakfast by Whitbread PLC - hotel chain leans on buffet revenues
Premier Inn Breakfast brings a hot and cold buffet with unlimited servings to thousands of Whitbread hotels across the UK. This product is driving the price of Whitbread PLC stock.
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Independent hotels are not handed a playbook. They have to build their own from scratch.
Independent hotels have a freedom that branded hotels do not always have. They can build an experience around a specific location, a specific guest and a specific point of view…
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Centinel Public Partnerships and IHG selected as partners for US Air Force Lodging
Centinel Public Partnerships LLC (Centinel) and IHG Hotels & Resorts (IHG) have been selected by the Department of the Air Force (DAF) as its commercial partners to own, develop and manage on-base lodging across U.S…
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‘Not worth compromising’: Why some Sydney restaurants are saying no to delivery
The demand for food delivery and takeaway might be on the rise, but for venues like RaRa Ramen, Porteno and LuMi, it just “doesn’t make sense”.
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Hotels Technology AI Implementation Getting Search Strategy Wrong in 2026
Hospitality tech leaders argue hotels are implementing AI incorrectly by prioritizing search optimization in 2026. Industry experts say the sector needs fundamentally different strategies to unlock AI's true potential…
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Beginning of a New Era for Europe’s Spas
In 1995, the European Spas Association was founded in Brussels – a milestone that fundamentally changed what European spa and health resorts stand for.
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When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S…
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Is AI going to make hotel websites obsolete?
We are already witnessing the emergence of the Personal AI Agents. ChatGPT Operator, Google Gemini AI Agent, Microsoft Copilot AI Agent, Claude AI Agent, etc…
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Do luxury hotels need a farmer-in-residence?
From Ibiza to Indonesia, hospitality brands are cultivating a new travel experience, where wellness begins in the soil and ends at the table
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Omni Hotels duck RICO claims from private villa owners
The "villa" owners had accused the Omni La Costa Resort and Spa of a pricing scheme that drove more guests to the resort's own rooms over their swanky villas.
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The Five Stages of Rate Parity Acceptance
Rate parity is an evergreen topic. I wrote an article on rate parity for hotels in 2023, and all the way back in 2015. It’s an issue that seems to stir up a lot of concern at the asset management and property levels…
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Hospitality industry hiring crisis reaches new heights
Many activities undertaken in leisure time in the U.S., including eating out, traveling and recreation, depend on a large workforce. Data from the U.S…
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