A suspected gunman was arrested after terrifying footage captured the moment he opened fire from a high-rise balcony during a 'mental health crisis' at Atlanta's luxury Four Seasons hotel.
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A suspected gunman was arrested after terrifying footage captured the moment he opened fire from a high-rise balcony during a 'mental health crisis' at Atlanta's luxury Four Seasons hotel.
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Meet Bengaluru hotel's work-from-home receptionist. Netizens debate over innovation vs inconvenience
A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
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Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues
Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
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What are Spain's controversial new rules for registering hotel guests?
Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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Manager faces jail for deliberately starting fire at rural Scots hotel that saw guests evacuated
Vimal Verma, 42, pleaded guilty to wilful fireraising after he deliberately set a fire at the Killin Hotel, KIllin, Perthshire.
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Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into…
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Mass tourist brawl at five-star Egyptian resort over unpaid hotel bills sees staff hospitalised
A staff member at a five-star hotel in Egypt has been seriously injured following a fight with tourists who refused to pay for a service.
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Apple and Google wallets are part of a plan to make the hotel room key card obsolete
Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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Frequent hotel fires in South Korea point to lack of sprinklers
Following Thursday’s hotel fire in Bucheon, Gyeonggi Province, which claimed seven lives and injured 12 people, concerns have been raised about the lack of fire safety measures in accommodations here.
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Silicon valley’s tech bros are having a difficult few weeks. A growing number of investors worry that artificial intelligence (ai) will not deliver the vast profits they seek. Since peaking last month the share prices of Western firms driving…
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San Francisco's glitzy hotels have been plunged into massive debt following a dramatic drop off in tourism to the Golden Gate City.
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Hotels in crisis – are they ready to communicate in an emergency?
Six found dead at Grand Hyatt Bangkok.’‘Detectives investigating devastating Glasgow hotel fire’‘Woman found dead at five star Surrey hotel – man suspected of murder.’‘Hilton hotel in Paddington evacuated after laundry fire.’…
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D’Vontaye Mitchell death: 4 former Milwaukee hotel workers are charged with felony murder
Four former hotel workers were charged Tuesday with felony murder in connection with the June death of a Black man who authorities say was pinned to the ground outside a downtown Milwaukee hotel in an encounter partially captured on video, court…
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The Pier Hotel closes: The 'world's toughest pub' shuts its doors after more than 130 years
An Aussie pub that boasted the record for the most stabbings in one night and was once dubbed the 'toughest in the world' has closed…
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Navigating Cyber Threats in Hospitality: Key Takeaways from HITEC 2024
During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance…
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Spyware Found Checking Out Personal Info on Hotel Chain's Computers
As we rely more on computers to help with everything, bad actors try to get their hands on more personal or financially damaging data.
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China orders hotels to scrap facial recognition over privacy fears
Authorities in several major Chinese cities have ordered hotels to stop using facial recognition technology to verify the identity of guests in a sign the government is responding to public concerns over privacy, financial news site Caixin reported…
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Hotels are full of oddities: some gross, some space-age. Never before, however, have we come across a bit of hospitality secrecy quite so salacious as this. Revealed on the always-intriguing r/AskReddit forums, a hotel insider has shared a trick of…
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