Airbnb hosts throw tantrums over strict rule changes as site loses its shine
They’re taking their spare keys and going home.
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Expedia class action alleges hotel pricing rules drove up room rates nationwide
A new class action lawsuit claims Expedia uses hotel contracts and search-ranking tools to stop hotels from offering lower prices on their own websites or rival booking sites.
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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Travelodge guests are still at risk, finds review launched after sexual assault
Report finds complaints of room intrusions at nearly one in 10 hotels, after woman attacked by man given a copy of her key
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7,000 union hotel workers in Chicago authorize strike
More than 7,000 Chicago union hotel workers voted 85% to authorize a strike over better wages and benefits, according to a news release Unite Here Local 1 shared with Hotel Dive.
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A former North Carolina hotel clerk has been sentenced to 117 to 153 months in prison after pleading guilty to 57 identity theft and financial crime charges involving nearly 120 hotel guests.
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Hotel family accused of $100M fraud
An indian-origin father and son who operate hotels in the U.S…
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Travel firm ads banned over misleading ‘eco’ hotel claims
Thomas Cook, loveholidays and DialAFlight ads all broke advertising rules by using terms such as ‘Eco Resort’, ‘Eco Hotel’ and ‘eco-conscious resort’.
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Man posing as NBA star steals $90K luxury car from Georgia hotel
Police linked the suspect to another vehicle theft in Savannah two weeks before the BMW went missing
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Hotel Operators Exit Cuba as US Pressure Reshapes Market
Trump’s escalation of executive orders against companies doing business with GAESA and Mintur, the largest owners of hotel assets in Cuba, has finally triggered the exit of all Spanish hotel groups from the island…
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Kleptos at Claridge’s: What’s OK to Steal from the World’s Best Hotels?
Some guests walk away with more than just memories—a lot more. But what’s permissible to pinch and what’s a five-star felony? We investigate.
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Shanghai’s budget socialites: Splitting a $420 hotel room for a $28 taste of luxury
At The Ritz-Carlton Shanghai, a river-view room that typically costs around RMB 3,000 (about USD 420) a night was shared by 15 women on the evening of August 15.
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Travelodge boss quits amid fallout over hotel chain’s security failings
Joanna Boydell steps down after widespread criticism over company’s handling of guest safety issues
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California police department caught 'passive monitoring' hotel pool
A small California city came into national view this week after a late-night host publicized its police department’s widespread surveillance network and questioned why its cameras had recorded a hotel property and its pool “for hundreds of…
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Hotel room booking companies sued by San Francisco for offering ‘no value’ to consumers
If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
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Trip.com Fined in China Antitrust Case as Price Wars Continue
China’s months-long antitrust probe into Trip.com Group Ltd. ended with a multi-billion-yuan penalty on the nation’s largest online travel agency, but the action does little to ease the fierce price wars gripping the domestic hotel sector…
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Wealthy LA reality star plunges to death from 28th floor of hotel as chilling final text revealed
A wealthy Los Angeles reality TV personality plunged 28 stories to his death from a swanky South Florida beachfront resort just moments after texting friends, “I’m coming,” leaving stunned loved ones insisting the fatal fall was no suicide…
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Hilton Plans Frankfurt Hotel Exit as US Sanctions Iranian Owner
Hilton Worldwide Holdings Inc. is preparing to terminate two controversial hotel management agreements in Frankfurt after the US sanctioned the longtime registered owner of the properties and called him a “key financier” for Iran’s Supreme…
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