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Gordon Ramsay's restaurant empire has axed nearly 200 jobs after recording a loss of £13.2 million over last year…
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I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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Travelodge is considering opening more hotels where guest don't have to talk to staff at all during their stay
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The UK hospitality sector is grappling with a surge in ‘dine and dash’ incidents, as cash-strapped consumers increasingly leave restaurants without settling their bills – delivering another devastating blow to operators already reeling from a…
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Whitbread’s budget chain keeps tight control of its UK hotels but needs more flexibility overseas
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The city’s hotels are under strain from surging demand, economic pressures, and unpredictable market dynamics.
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RevPAR is a critical statistic for hotels. It always has been, always will be. But it has some gaps. Namely, it doesn’t quite fit in the modern world of hotels that’s focused on growing ancillary spend as well as the relationship between ancillaries…
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One of the most expensive things in hospitality isn’t bad service or a broken AC, it’s internal silos and it’s killing revenue.
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With summer fast approaching, European countries are preparing for a busy tourism season with the UNWTO predicting an increase of 3 per cent to 5 per cent in international visitors this year.
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Recently, a revenue manager reacted to my LinkedIn post about independent hoteliers’ overdependence on the OTAs by stating Even with the best intentions, money and talent, there's no way independents can beat the big OTA's in search and make money…
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A recent discussion on Hospitality Net’s World Panel has reignited the debate over whether differentiating hotel pricing based on a traveler’s geographic location is a prudent revenue management strategy or an ethically fraught practice…
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Hotels are increasingly making some of their most enviable amenities available to day pass holders.
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The UK hotel sector has demonstrated notable resilience in the face of substantial economic challenges over the past few years. Following the Brexit vote, the depreciation of the pound sterling rendered the UK a more accessible destination for…
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The recently introduced 'Hotel Fees Transparency Act' also seeks to enhance consumer transparency - THE U.S…
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Over the past decade the global wellness tourism sector has gobbled up a huge segment of the travel industry’s market share…
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Sure, you could do your blood work, IVs, and screenings in a sterile doctors office…
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Some hotels have developed such a following that they are making products available for guests and others to take home after their visit…
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