Hotel safety takes centre stage after UK incidents
UK hotel incidents have renewed focus on safety, security and stronger emergency procedures to protect guests and staff.
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A W Hotel building contractor is hit with another court judgment, this time for $42.4 million
One of the largest building contractors in the United States has been hit by another multimillion judgment as a result of the dispute over the W and Element hotels in Center City.
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Is it ever OK to lie to get an upgrade in a hotel or on a flight?
Hotel staff know guests stretch the truth, and for years, many didn’t mind. But as social media influencers encourage more guests to fib for an upgrade, the industry risks reaching breaking point
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Hotel owners say Marriott’s reward program is ripping them off
A group of hotel owners are sick of footing the bill for Marriott customers who cash in their credit card points for discounted stays.
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Patriarchate approves turning historic Buyukada Greek orphanage into hotel
The Fener Greek Orthodox Patriarchate has decided to turn the historic Buyukada Greek Orthodox Orphanage into a hotel, saying the severely damaged wooden landmark can no longer be kept up without a sustainable income model…
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NYU IHIF 2026 Takeaways: Optimism, Smarter Growth and the Women Leaders Reading the Market
At the 48th Annual NYU International Hospitality Investment Forum, hospitality leaders pointed to resilient demand, renewed transaction activity, repositioning opportunities and practical AI as signs of a more disciplined growth cycle ahead…
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At the start of the summer season, Meliá CEO Gabriel Escarrer speaks to SUR about the outlook for tourism, Spain's growing appeal as a safe haven amid global geopolitical tensions and the challenges facing the economy…
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The Vendor Problem: Why Most Hotel AI Advice Has a Conflict of Interest
Most of the hotel AI advice circulating in the industry right now is being funded by someone who wants to sell you something.
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N.Y.C. Hotel Housekeepers Will Earn Over $100,000 Under New Contract
A deal between a powerful union and an industry group substantially boosts annual pay for workers coping with New York City’s high cost of living.
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How hotels are stopping the 6am sunbed wars this summer after man wins payout
We all know the particular kind of heartbreak that comes from descending to your hotel pool, ready to soak up some rays and sip cocktails, only to find that not a single sunbed is free.
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Premier Inn owner to cut 3,800 jobs in UK and Ireland under five-year plan
Whitbread, owner of Premier Inn, has announced plans to cut about 3,800 jobs in the UK and Ireland as part of a new five-year strategy to achieve £250 million in cost savings.
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Father and sons face off in court for €400m hotel group control
The High Court has ruled that a bitter family dispute over control of the multimillion-euro O’Callaghan Collection hotel group must go to arbitration, writes Helen Bruce.
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Directors Quit Hotel Unit at Center of Singapore Billionaire Kwek Feud
Three directors have abruptly resigned from a hotel subsidiary controlled by one of Singapore’s wealthiest families, the latest twist in a corporate shakeup triggered by an internal feud.
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Placing U.S. Troops in Middle East Hotels May Violate Laws of War
U.S. commanders have kept many troops away from bases in the region to protect them from Iran’s ballistic missile attacks.
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Hired for What You Pretend to Know
Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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Hotel valuations stall across Europe, impacted by war, instability and US leadership
Europe: Hotel consultancy HVS’s annual European Hotel Valuation Index (HVI) shows hotel valuation grew only 0.2 per cent across the continent in 2025.
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Thai Hospitality Giants Bet on 2026 Expansion Despite Middle East Volatility
Major hotel operators AWC, Centara, Erawan, and SHR pivot to luxury and lifestyle segments as geopolitical tensions threaten long-haul travel recovery.
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Cyber criminals targeting guests of Dutch Bastion Hotels
Cybercriminals posing as customer service representatives are targeting guests of the Dutch hotel chain Bastion Hotels. Customers are receiving what appears to be phishing messages on WhatsApp containing a remarkable amount of their personal data…
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