Travel firm ads banned over misleading ‘eco’ hotel claims
Thomas Cook, loveholidays and DialAFlight ads all broke advertising rules by using terms such as ‘Eco Resort’, ‘Eco Hotel’ and ‘eco-conscious resort’.
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Childphobia and the rise of child-free tourism in hotels in southern Gran Canaria
They are conceived as parents' problemand there is no awareness that the children. They are not only children of their parents, but they are also children of society. And they make noise, they cry, they fight… which means the upbringing…
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Hotel and leisure injury claims: comparing liability and severity across England, the US and the UAE
At the Kennedys Global Liability Defence Group conference on 10 June 2026, lawyers from across our international offices explored emerging trends and challenges affecting liability exposures worldwide…
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‘Please don’t take anything with you’: Swiss hotel’s special message for Indian guests
A Swiss hotel has issued specific rules for Indian guests, including charges for shared meals and a reminder to maintain quiet in common areas.
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Where ski butlers unclip your boots: Is this Europe's poshest ski hotel?
Butlers used to be people who fetched and carried plates, topped up wine glasses and cleared the table after lunch and dinner.
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For years, hotel digital marketing optimization was largely an engineering problem with a predictable playbook: feed conversion signals into ad platforms, refine audiences and bidding, attribute outcomes across touchpoints and scale spend where…
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AI and robotics, which cut costs between 20 and 30 percent and work 24/7, could put up to 92,000 Nevada hospitality jobs at risk by 2035, driven by profit motives
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How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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Preferred Hotels & Resorts launches legendary 17-night private jet journey
Preferred Hotels & Resorts unveils its first ever private jet experience, Legendary Journeys – The Ultimate Private Jet Experience by Preferred Hotels & Resorts, in partnership with Bucketlist Xperiences…
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A Surprise Awaited These Travelers at Check-In: The Hotel Was Closed
Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay.
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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The Growing Role of Indoor Plants in Hotel Spaces: More Than Just Decoration
In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing…
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Secret Service, 1,000 hotel rooms and The Beast: How US presidential overseas travel is planned
Even low-risk trips mean bringing bags of Trump's blood, and there's always someone carrying the 'nuclear football'
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Japan’s Top Hotels Under Scrutiny For Potential Price Collusion As Tourism Booms
Fifteen major operators were hit with the notice by Japan’s Fair Trade Commission mercially-sensitive information like price-setting policies, revenue per room, and projected occupancy rates.
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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