Is it ever OK to lie to get an upgrade in a hotel or on a flight?
Hotel staff know guests stretch the truth, and for years, many didn’t mind. But as social media influencers encourage more guests to fib for an upgrade, the industry risks reaching breaking point
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Hotel Sustainability Basics become global industry benchmark
Hotels are adopting the WTTC Hotel Sustainability Basics amid rising pressure to improve ESG and environmental performance.
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EU hotels, brands must verify eco claims by 27/09/26
The European Union is enforcing stricter rules on environmental marketing with the Empowering Consumers for the Green Transition Directive (EU 2024/825).
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Single-use hotel toiletries get extremely bad press and have even been banned in several U.S. states, but were loved by many travelers. A sustainability scientist from Ohio State University lays bare the reason behind the shift…
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Hilton: How Traveller's Sourcing Values Impact Procurement
Hilton’s Why We Gather report, produced with Ipsos, explores how travellers increasingly value transparency and community impact
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Why Mazlum Topcu says hospitality’s era of “doing everything” is ending
For Mazlum Topcu, co-founder of The Banc at Renaissance Business Bay, the next phase of hospitality growth will not be defined by how much a venue offers — but by how clearly it knows what it stands for. As the industry looks ahead to 2026, Topcu…
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Hotel Tech-in: The solar energy array powering MGM Resorts in Las Vegas
The resort operator is using Estuary Power’s newly completed Escape Solar and Storage Project to power its electricity needs and support its renewable energy goals.
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New York City bans hidden hotel fees and surprise charges
The rule requires hotels operating in, or marketing to, New York City to show the full price upfront, including mandatory fees and credit card authorisations.
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Riu Hotels Declares Sustainability Lead
Spain’s Riu Hotels & Resorts has shown its leadership in the environmental space, by having all of its operating hotels certified under the ECOSTARS programme.
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Hotels face new climate‑governance rules after COP30
Global hotel and hospitality operators now face growing pressure to align with new climate governance and adaptation standards following recent decisions at COP30 in Belém, Brazil.
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Travelers, beware: Netflix just killed the ability to cast content from your phone to TVs
For years, the ritual was simple: Check into your hotel room, connect your phone to the Wi-Fi, and tap a single button to beam the latest season of Stranger Things directly to the TV. It was a relatively frictionless way to bypass clunky hotel…
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New system extracts water from atmosphere
A set of atmospheric water harvesting solutions, described by Shanghai developers as the world's first comprehensive solution of its kind to provide green and accessible drinking water worldwide, has been unveiled recently…
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At some hotels, water is the new Champagne
Five-star hotels often justify their exorbitant prices by offering a suite of high-end amenities, like plush robes, pillow menus, concierge services, and more.
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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Jacobs issues candid warning to luxury hotel brands
Luxury hospitality is facing an identity crisis with too many hotel brands becoming “homogenous”, according to Wild Origins Founder Neil Jacobs.
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London’s first luxury self-storage facility to open beneath the Biltmore Mayfair
High-end storage units for supercars, fine art and wine to launch in Central London, offering hospitality-grade service for affluent clients and business travellers
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In the early 2000s, the online travel landscape looked very different from today. Expedia, Orbitz, Hotels.com, Travelocity and CheapTickets all operated as independent companies, competing aggressively for consumer attention…
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7 lessons I’ve learned: Adam Dyke
In our new monthly feature, hospitality leaders share the moments that have taught them valuable career lessons. Adam Dyke, general manager of The Grand, York reflects on the biggest takeaways from his prolific career in hospitality…
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