5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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Soho House founder: ‘Workaholism is as bad as any other addiction’
César Ritz, Conrad Hilton, Bill Marriott, Ian Schrager… the most famous hoteliers in the world were, for years, not British. Then, in the 1990s, we got Nick Jones…
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Hotel Blacklist Launches New Accommodation Industry Risk Assessment Tool
Hotel Blacklist has launched a new free online resource designed to help hotels and accommodation providers identify high-risk guests and prevent potential financial losses, property damage, fraud, and disruptive behaviour. The service, available…
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These Hospitality Execs Know Who Belongs at the Table
Inside is a new membership app that offers comp meals and discounted hotel stays to a curated crop of "culture shifters."
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Three Top Trends from IHIF NYU 2026 on Disciplined Hotel Capital
The NYU conference as it’s colloquially called is a perennial gathering of the brightest minds and largest capital allocators in hotel real estate. Held annually in New York in the beginning of June, the International Hotel Investment Forum (IHIF)…
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Hotel breakfasts: the ultimate anthropological study
One of the great things about travel is that it opens up our minds and shows us a world beyond our own comfort zone, but there’s perhaps nowhere on the planet that shows us the true nature of humanity more than the hotel breakfast room…
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Travelers tap into a state of nostalgia
Young holidaymakers are discovering the retro appeal and quiet dignity of hotels once reserved for key figures
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How Independent Hotels Can Turn Soft Dates Into Focused Sales and Marketing Action
The industry does not need a new dashboard for every soft date. In many cases the hotel already has enough data. What is missing is a reliable bridge from “we know these dates are weak” to “here is what we are doing about them this week."…
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Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action
A dashboard can be beautifully designed, updated in real time and still have almost no impact on the operation. Information is not a decision. A decision is not execution. And none of it matters if the guest in room 614 still has no hot water while…
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Interview: Meininger Hotels chief on reaching 50 hotels, European expansion, and cost pressures
As the global hospitality sector evolves to meet shifting traveller demands, Meininger Hotels is navigating this landscape with its unique hotel-hostel hybrid model.
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Where potato is king: Staying at the one and only Potato Hotel
Guests arriving at the Potato Hotel in northern Germany are greeted by a schnaps served in a potato-turned-tumbler.
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Former Remington CEO launches AI Hospitality Group
Sloan Dean, the former CEO of Remington Hospitality, has launched a AI-native hotel operating company called AI Hospitality Group.
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US Hotel Brands Set to Operate Nearly Half of Ras Al Khaimah's Hotel Keys
US hotel brands are projected to manage nearly 50% of all hotel keys in Ras Al Khaimah, signaling a significant shift in the emirate's hospitality landscape and reflecting heightened international investment and operational influence in this…
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How Banjo and Ro Beale created Ulva House, their magical Hebridean island hotel
It may cover just under eight square miles and be accessible only by ferry, but the remote Hebridean island of Ulva is set to become a must-visit destination, thanks to an Australian coupoe and the unique boutique hotel they’re crafting from a…
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‘Real experiences’: Mondrian Hong Kong general manager on why community matters
Dirk Dalichau explains how a hotel’s message should be welcoming not just for guests but also for a city’s wider community
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Google Warns EU Regulations Will Reduce Search Quality
Google on Tuesday rolled out changes to its online search resultsin Europe to satisfy European Union (EU) antitrust regulators, but said the change will degrade user experiences that could cost businesses in time and money…
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Travel firm ads banned over misleading ‘eco’ hotel claims
Thomas Cook, loveholidays and DialAFlight ads all broke advertising rules by using terms such as ‘Eco Resort’, ‘Eco Hotel’ and ‘eco-conscious resort’.
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