Nick Jones built Soho House. Now he wants to fix luxury hotels
Described as the hotel that would exist if Claridge’s and Chiltern Firehouse had a baby, St Clement is the new London venture from Nick Jones, his first endeavour since stepping back from Soho House. Hannah Twiggs goes to meet him to discover why…
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The Biggest Drawback of Every Major Hotel Rewards Program
Hotel loyalty programs are easy to appreciate in theory: Earn points, get rewarded, stay loyal, and reap the benefits. The reality is a little messier.
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The hotel industry’s biggest success story
The world's largest hotel may grab the headlines, but the hotel industry's greatest success story lies elsewhere.
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Rocco Forte Hotels teams up with Sion to revolutionize how travel advisor commissions are paid
The hotel group is the first luxury brand to adopt the new commission platform, reinforcing its commitment to the travel advisor community.
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AI summaries of Tripadvisor hotel reviews understate complaints, investigation finds
Tripadvisor’s new AI-generated review summaries for hotels have not picked up on reports of food poisoning, sexual harassment and hygiene failures, an investigation has found.
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TikTok’s road to becoming a super app
Although TikTok is widely described as a social media giant, it’s been gradually moving beyond that category. Over time, the video app added TikTok Shop, a map for local discovery, robust search, games, and so much more…
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Is it ever OK to lie to get an upgrade in a hotel or on a flight?
Hotel staff know guests stretch the truth, and for years, many didn’t mind. But as social media influencers encourage more guests to fib for an upgrade, the industry risks reaching breaking point
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The Media Mention Is Now a Distribution Channel—Is Your Hotel Treating It That Way?
Lighthouse research finds 82% of AI hotel recommendations draw from OTAs and editorial media, meaning press coverage in outlets like Condé Nast Traveler now directly drives booking visibility, not just brand awareness…
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Unique Bike-Friendly Hotel Network Debuts on Lake Balaton
Cycling tourism around Lake Balaton is moving into a new phase…
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EVT Hotels and Resorts has jumped on the AI bandwagon, becoming the first ANZ hotel group to launch its app in ChatGPT, a step forward in its digital evolution.
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Hotel Wellness Concierges, Move Over: This Athens Hotel Has an On-Staff Philosopher
Anthology of Athens is introducing scholar-led conversations that bring ancient Greek philosophy into the modern luxury travel experience.
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Independent hotels are not handed a playbook. They have to build their own from scratch.
Independent hotels have a freedom that branded hotels do not always have. They can build an experience around a specific location, a specific guest and a specific point of view…
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Airbnb vs hotels: the latest industry comparison
Hotels continue to hold the strongest position in global accommodation, with most travellers still preferring traditional hotel stays for their consistency, services and reliability.
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Hotel Zed’s “The Love Nest”: Canada’s First Hotel Room Made for Sex
Canada’s first hotel room designed exclusively for sex has just opened its doors and you’ll never guess where it is.
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AI Reshapes Hotel Paid Media as Click-Through Rates Plummet
The rise of AI-driven search and advertising is rapidly changing the effectiveness and strategies of hotel paid media, with declining click-through rates, increased zero-click searches, and a shift in advertising power from Google to Meta, requiring…
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The LinkedIn profile red flag that makes me skip senior candidates (it’s not what you think)
I hope this is not you! Many senior executives spend years building their careers, only to destroy their first impression within five seconds on LinkedIn…
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Centinel Public Partnerships and IHG selected as partners for US Air Force Lodging
Centinel Public Partnerships LLC (Centinel) and IHG Hotels & Resorts (IHG) have been selected by the Department of the Air Force (DAF) as its commercial partners to own, develop and manage on-base lodging across U.S…
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Atout France Adds Six New Palace Hotels to Its National Collection
On 2 June, Atout France was pleased to unveil the 2026 collection of France’s Palace hotels, an exclusive selection of properties that embody the excellence of French expertise in hospitality.
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