Report: Hotel labor shifts from cyclical challenge to permanent operating constraint
Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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Acciona's blunder at the spa of a Lopesan hotel in Meloneras
In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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Stop using AI to plan your travel itinerary. Talk to the hotel staff instead
The people we walk past in the hotel lobby may be our best local guides
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US Hotel labour shortage deepens with visa policy uncertainty
The US Hotel labour shortage is worsening as unpredictable visa rules, tighter checks and uneven H-2B and J-1 timelines thin staff just as travel demand rises.
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Why hospitality leaders can’t ignore mental health any longer
If the kitchen is on fire, you put it out. So why are we ignoring the psychological distress, burnout and harm happening behind the scenes at our venues, pubs and clubs?
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Spain tourist hotspot faces summer of 'changeover day' travel chaos as hotel staff set to strike
Hotel staff across Tenerife and the western Canary Islands will walk out every Friday in July and August amid growing tensions between unions and hoteliers
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Sofitel revives hotel uniforms with Cordelia de Castellane
French luxury hotel chain Sofitel has collaborated with Paris-based French designer Cordelia de Castellane, who has been artistic director of Dior Home and Baby Dior since 2012, to revitalise the uniforms for its 25,000 employees worldwide…
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From picket lines to policy: the legacy of Canada’s longest hotel strike
Canada’s longest hotel strike, at the Hôtel des Gouverneurs in Trois-Rivières, spanned nearly four years and became a landmark in the country’s labour history.
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How to support hospitality staff during Stress Awareness Month
From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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This as-told-to essay is based on a conversation with Tan Hong Kai, senior butler for Marina Bay Sands Hotel. It has been edited for length and clarity.
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Debate rages over freelance worker status in France's hospitality sector
The growth of internet-based platforms arranging jobs for auto-entrepreneurs in hotels, restaurants and the medical sector has thrown up questions over their employment status.
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Some US hotel workers still on strike as negotiations drag on
The US hotels workers’ union remains locked in a dispute with hotels over wages, staffing levels and other issues with seemingly no end in sight.
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