Airbnb hosts throw tantrums over strict rule changes as site loses its shine
They’re taking their spare keys and going home.
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Young chefs outline hopes for lasting hospitality careers
Retaining young chefs remains a challenge for hospitality operators, with new research from Nestlé Professional highlighting the factors influencing whether the next generation of kitchen talent stays in the industry long term…
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In the age of algorithms, hotel libraries are an act of resistance
Reading materials are no longer an afterthought in five-star resorts, and a whole industry is developing around selecting what literature deserves to be there
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Top UK hotelier warns against ‘disaster’ Labour minimum wage pledge
A major UK hotelier has warned she may no longer be able to hire 18-year-olds if the minimum wage increases.
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480,000 phishing emails sent from a PC hidden behind a fridge in a Japanese hotel room
Police arrested a Chinese couple for placing the computer that was found in a Kobe hotel and using stolen credit cards to make purchases.
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Even LinkedIn is getting tired of your AI-written posts
Bland, AI-generated posts have made LinkedIn the butt of many an internet joke this year. The platform has heard its users’ complaints about lengthy, generic missives never touched by human hands loud and clear…
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Radisson's global HR chief wants to turn internal mobility into a talent-supply model
From cross-functional career moves to six-month general manager shadowing, Radisson Hotel Group is seeking to make internal talent a more dependable source of leadership and business capabilities.
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Hotel housekeeping cross-training: How to support staff retention
Cross-training can improve housekeeping flexibility, but staff retention depends on fair workloads, paid training and meaningful career opportunities.
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Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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How Spain’s housing crisis is reshaping hotel staff accommodation
A shortage of affordable housing is making it harder for hotels in Spain’s high-demand tourism destinations to recruit and retain staff.
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Interview with Laurent Vernhes, Co-Founder of Tablet Hotels
I recently went one-on-one with Laurent Vernhes, co-founder of Tablet Hotels and founder of mva.wine
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Why London Hotels Are Switching to Dynamic Pricing
London is an unusually difficult city in which to set a hotel room rate and leave it alone. Demand does not simply rise in summer and fall in winter…
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Bumbling Cybercab Gets Trapped in Hotel Parking Lot, Drops off Passenger Right Where He Started
In Austin, a man’s attempt to be chauffeured out of his hotel in style was foiled when his confused ride couldn’t even pull out of the building.
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A former North Carolina hotel clerk has been sentenced to 117 to 153 months in prison after pleading guilty to 57 identity theft and financial crime charges involving nearly 120 hotel guests.
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Qatari Sheikh Owes London Hotel £458,000 in Unpaid Bills, So Court Lets It Sell His £23,500 Fiat
A £458,000 hotel judgment, a £23,500 Fiat and one of London's most famous luxury hotels have collided in an extraordinary court dispute involving a member of Qatar's ruling family.
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