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From heirs of political dynasties to business magnates expanding into hospitality and hotel empires, these are the names to know the next time you find yourself on a private beach, cocktail in hand, wondering, ‘Who owns this place?’…
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The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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Industry has second-highest employment growth for over-50s as it offers flexibility and social connection
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The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
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Canada’s longest hotel strike, at the Hôtel des Gouverneurs in Trois-Rivières, spanned nearly four years and became a landmark in the country’s labour history.
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From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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From Oscar winners to supermodels and musicians who sell out arenas, celebrities have long played a role in defining luxury lifestyles and boosting revenues. One only has to look at the impact of Taylor Swift’s Eras Tour on hotel performance to…
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Seeking better pay and work-life balance, young Japanese workers are leaving the tourism sector, worsening labour shortages in an industry crucial to Japan’s economy, reports South China Morning Post (SCMP)…
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These members’ clubs give access to hotel discounts, added value such as breakfast and even airport lounge access. Not all work out cheaper than booking direct, though…
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Hotel owners and investors who focus solely on top-line metrics like RevPAR are overlooking the hidden driver of profitability: a data-powered, performance-driven culture where employees are empowered with real-time insights that boost their…
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Kempinski Hotels appoints Karin Raguin as Chief Human Resources Officer, enhancing leadership under CEO Barbara Muckermann to reposition the historic luxury brand.
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Leading hotel chains including Riu, Meliá, Barceló, and Iberostar have launched innovative recruitment strategies in the Canary Islands, offering free accommodation to employees as an incentive to attract staff…
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Sex-worker cash tips, secret bed swapping and dangerous liaisons – this is what we know and love about the badly behaved staff and guests at TV’s infamous White Lotus hotels. But what is life really like at such a fabulous five-star…
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A Manhattan hotel-turned-shelter is set to close after becoming an emblem of New York City's fraught effort to manage an influx of international migrants.
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Let's be honest, the current influencer marketing model for hotels often feels like a race to the bottom…
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A hotel concierge is like having a well-connected friend in a new city—someone who knows the best spots, has the right contacts, and can pull off the (nearly) impossible. Need a last-minute table at the hottest restaurant? Done. Searching for a…
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RIU Hotels & Resorts is continuing to make progress in the generational handover that began with the retirement of Carmen Riu in July 2024…
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