Why London Hotels Are Switching to Dynamic Pricing
London is an unusually difficult city in which to set a hotel room rate and leave it alone. Demand does not simply rise in summer and fall in winter…
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Bumbling Cybercab Gets Trapped in Hotel Parking Lot, Drops off Passenger Right Where He Started
In Austin, a man’s attempt to be chauffeured out of his hotel in style was foiled when his confused ride couldn’t even pull out of the building.
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A former North Carolina hotel clerk has been sentenced to 117 to 153 months in prison after pleading guilty to 57 identity theft and financial crime charges involving nearly 120 hotel guests.
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Qatari Sheikh Owes London Hotel £458,000 in Unpaid Bills, So Court Lets It Sell His £23,500 Fiat
A £458,000 hotel judgment, a £23,500 Fiat and one of London's most famous luxury hotels have collided in an extraordinary court dispute involving a member of Qatar's ruling family.
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Man posing as NBA star steals $90K luxury car from Georgia hotel
Police linked the suspect to another vehicle theft in Savannah two weeks before the BMW went missing
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We desperately need more negative hotel reviews
When you read a restaurant review, you expect it to be critical. The same is true of theatre reviews, which often reward shows with one star. The same can not be said for the travel industry…
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‘We like to mingle with people’: The Italian princess who wants tourists to stay in her palace
In the classic movie “Roman Holiday,” Gregory Peck’s American reporter encounters Audrey Hepburn’s incognito European princess without initially realizing her royal identity.
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Cuba Tourism Crisis: Hotel Closures and Foreign Brand Exits
Cuba’s tourism sector has entered a historic downturn, with widespread hotel closures and the exit of global hospitality brands like Spain's Meliá Hotels International…
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José Silva Appointed Chairman of Maybourne Hotel Group
José Silva has been appointed Chairman of Maybourne Hotel Group, bringing more than four decades of luxury hospitality experience to the operator behind some of the world’s most renowned hotels.
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I don’t want a hotel that’s a ‘home away from home’. I want the opposite
Staying a night in a hotel room is transactional. The hotel provides the service, and we pay for it.
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Robots are asking for tips. But who actually gets the money?
Machines are sticking out their digital palms. Your reaction could help shape the future of the service industry.
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The High Court of Justice of the Canary Islands has issued a landmark ruling for the tourism sector in the archipelago. The decision fully upholds the lawsuit filed by the CC.OO and UGT unions against the companies that make up the Riu Group…
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Financial Controls - Three Things at Breakfast
Ask most owners where their breakfast food cost problem lives and they will point at the kitchen, the supplier, or the person setting up the buffet at five in the morning. In my experience, they are almost always pointing in the wrong direction…
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Regent Taipei becomes first hotel to recruit foreign technical staff
Regent Taipei has become the first hotel in Taiwan approved to hire foreign technical personnel under a newly expanded government employment scheme, the Ministry of Labor said today.
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Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
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California police department caught 'passive monitoring' hotel pool
A small California city came into national view this week after a late-night host publicized its police department’s widespread surveillance network and questioned why its cameras had recorded a hotel property and its pool “for hundreds of…
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Barbara Muckermann. The End of More for More’s Sake
As prices rise and old signals of luxury lose force, the future of hospitality will be defined not by how much a hotel can add, but by how precisely it understands what guests actually want.
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Geopolitical labour pipelines: The hidden cost of luxury hospitality
Luxury hospitality is one of the world's most globalised industries, relying heavily on migrant workers to deliver premium guest experiences.
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