The Biggest Drawback of Every Major Hotel Rewards Program
Hotel loyalty programs are easy to appreciate in theory: Earn points, get rewarded, stay loyal, and reap the benefits. The reality is a little messier.
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Bulgari brings its signature hotel scent to the public for the first time
Luxury hotels are often remembered for their design, service and atmosphere, but scent also plays an important role in shaping the guest experience. Smell is closely linked to memory and can instantly bring people back to a specific place or…
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I’m a hotel expert. Here’s why I hate in-room technology
At the newly opened Treehouse Hotel in Manchester, the rooms are designed to look like… well, treehouses. But the feeling of arboreal living was disrupted when I tried to order room service, which you must do through the TV…
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$11B in Unredeemed Points Reshapes Hotel Industry
Major hotel chains hold $11 billion in unredeemed loyalty points in 2026, with Marriott and Hilton accounting for over $7 billion. This unprecedented figure reveals the strength of global hotel rewards programs…
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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Louis Vuitton launches hotel-inspired pop-ups in Shanghai and New York
The “Louis Vuitton Hotel” is open in Shanghai until January 18, while the NYC pop-up runs through April.
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Why New Year’s Eve hotels cost 300% more for late bookers
If you’re keen on staying in a hotel for New Year’s Eve, now is the best time to book — but not for this year. Rather, to see in 2027.
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Australian travellers looking to stretch their holiday budget a little further have a new loyalty program to keep an eye on – one that’s built on the idea of not being loyal at all.
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Did a Hotel’s Request for Survey Responses Cross an Ethical Line?
Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for everything from a hotel stay to a technology…
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The Missing Star in Your Hotel Review? Sleep Quality
As you book your next summer vacation, go ahead and dream about the views, the food, and the spa. But maybe ask one more question: How many stars would you give your last hotel for sleep?
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Hotel groups grow loyalty membership despite 'points fatigue'
Accor is targeting more than €100 million in revenue from loyalty partnerships in the next 18 months…
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Choice Bumps Hyatt From Best Hotel Program, New Study Says
The Choice Privileges rewards program for hotel guests beats out the World of Hyatt for the No. 1 ranking among major lodging companies, according to a study released Wednesday.
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Langham Hospitality Group CEO Bob van den Oord talks approachable luxury
When Bob van den Oord first joined Langham Hospitality Group (LHG) over 20 years ago, the group had five hotels and a handful of people working out of its Hong Kong office. “Today, we have 32 hotels around the world, four brands, over four…
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Are hotel membership schemes worth it? We crunch the numbers
These members’ clubs give access to hotel discounts, added value such as breakfast and even airport lounge access. Not all work out cheaper than booking direct, though…
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