The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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Hotels Lying About Toiletry Brands: How Common Is It, And Does It Matter?
I have to say, I really find it disappointing that hotels play these kinds of games, especially over longer periods of time…
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P.K. Mohankumar spent forty years at the Taj group learning hospitality is not magic but meticulous, slightly mad devotion to detail.
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The 'demanding' influencers who have become every five-star hotel's worst nightmare
The UK's poshest hotels were once solely the preserve of the rich, the famous and the royal - the wealthy, dressed exquisitely, would glide in and out of such establishments with little fanfare.
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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In an Indian hinterland town, hotels become Japanese havens for auto expats
In India's Gujarat, eating meat or seafood is frowned upon, but in the state's dusty industrial town of Vithalapur, hotels with names like Osaka Palace are churning out ramen and tempura - all to please the Japanese auto engineers and managers who…
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Embrace ESG and hire professional asset managers right from the start, hotel investors advised
As Malaysia’s tourism and hospitality industry eyes a post-Covid pandemic boom, hotel investors are being urged to look beyond traditional profit measures or risk owning assets that could quickly lose value in an evolving marketplace…
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Why human-led hospitality still wins in a tech-driven world
There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that's a perfect illustration of true hospitality…
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The AI ‘algorithmic audit’ could be coming to hotel room checkout
Artificial intelligence can lead to surprises in all sorts of places where a bill once would have been considered settled.
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Why Hilton is confident about continued NUG growth
Hilton CEO Chris Nassetta said the growth should come organically, adding that the company wants to add more brands this year.
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What is the Gen Z stare — and why should hospitality owners care?
Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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Fitness & Wellness Brands Must Embrace Hospitality Principles, Leaders Say
As new technology continues to proliferate, top executives believe brands that hone in on the human touch will win in 2025 and beyond
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Did Revenue Management kill hospitable in hospitality?
Let’s talk about the elephant in the lobby. It’s this: Revenue Management made hospitality… kinda less nice.
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Community living rooms: High-ROI strategy
Big revenue gains, particularly on the F&B side, realized by integrating social environments into public spaces.
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Star power: how celebrity can boost branded resi performance
From Oscar winners to supermodels and musicians who sell out arenas, celebrities have long played a role in defining luxury lifestyles and boosting revenues. One only has to look at the impact of Taylor Swift’s Eras Tour on hotel performance to…
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Content Marketing - hotelier’s least utilized tool to increase direct bookings
Content marketing includes content and descriptions about the property, its amenities, services, calendar of events, destination, activities and attractions that are being delivered to targeted audiences through various communication and media…
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Shimao Cuts Asking Price for Hong Kong’s Second-Largest Hotel
Defaulted Chinese developer Shimao Group Holdings Ltd. has slashed the asking price for a Sheraton-branded hotel property near Hong Kong’s airport by a quarter, according to a person familiar with the matter…
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