Kleptos at Claridge’s: What’s OK to Steal from the World’s Best Hotels?
Some guests walk away with more than just memories—a lot more. But what’s permissible to pinch and what’s a five-star felony? We investigate.
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Love the scent of your luxury hotel? Buy a bottle and take it home
Luxury travel has a new currency: feeling. Destination still matters but so does the sensation that lingers long after departure. Emotion, not acquisition, now defines the modern travel experience, and hotels are extending that connection beyond…
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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For god’s sake, spare me from business hotels with personality
A behind-the-scenes look at the work of Rutherford Hall, critical communications strategist
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Hotel tech: Are hotels getting too smart?
From robot butlers to smart showers, hotels are racing to upgrade their rooms with tech - though not every guest is ready for the upgrade...
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Can ‘fun’ shake up franchising in Asia Pacific?
Ovolo bets its ‘fun’ ethos and unique design can rewrite the rules of franchising in Asia Pacific, but is the region ready for non-conformity?
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Will the Human Touch Become the Ultimate Hotel Luxury in an Automated World?
The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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