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This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility…
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This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and how to prepare for the next era of change. From AI integration and workforce evolution to shifting insurance markets and event space…
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A robe one night and a bunk the next taught me this: luxury smooths the edges, hostels widen the circle—and the best life uses both. I booked them 24 hours apart by accident—and then decided to make it a tiny social experiment…
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After its showcase at the World Humanoid Robot Games, Unix AI has been fielding calls from customers eager to adopt its Wanda robots.
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During the EHL Open Innovation Summit in Lausanne, we had the opportunity to sit down with Dr…
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Sebastien Bazin, chairman & CEO, Accor, told hospitality professionals to “enjoy the ride” as he predicted the continued growth of travel and tourism at the IHIF EMEA in Berlin on Monday.
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Is the 'one-stop-shop' or 'door-to-door' booking platform for travelers a practical reality or a logistic nightmare in this highly specialized/people industry?.
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Today’s hotel guests seek emotional connections during their stays, challenging the industry to balance authentic experiences with consistent brand standards.
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Mixed-use hospitality development has significantly evolved over the past decades, becoming increasingly essential in the current market as securing financing has become more challenging and diversifying a project makes it more economically viable…
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The Hospitality Sales & Marketing Association International (HSMAI) is pleased to announce the release of a new eBook, created in collaboration with Milestone Inc…
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We all remember those days in March 2020 when we realized that Covid 19 was going to be different than anything we had experienced in our lives. Almost overnight, the entire country shut down. As we dealt with the unknown, reports informed us that…
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Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in…
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This year’s regional forum aims to reassess models, consider progressive approaches, and diversify strategies as firms venture into new market segments.
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BlueRock Consulting, a boutique management consulting firm launched the Luxury Hotel Benchmarking Report, providing financial performance metrics for the luxury hotel industry in the selected Mediterranean countries, based on participation and…
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Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still relevant, or have they faded into obscurity? We revisited our insights to evaluate their current status…
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Small, family-owned hotels are still numerous throughout the European hospitality market, but recent investment data suggests the existing status quo is unlikely to last.
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