480,000 phishing emails sent from a PC hidden behind a fridge in a Japanese hotel room
Police arrested a Chinese couple for placing the computer that was found in a Kobe hotel and using stolen credit cards to make purchases.
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Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14…
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1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month
The run of bad press for artificial intelligence (AI) continues, and this time it’s the turn of “predatory” online travel agencies (OTAs). These are the websites that look like a legitimate hotel website but are far from the real deal…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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Bumbling Cybercab Gets Trapped in Hotel Parking Lot, Drops off Passenger Right Where He Started
In Austin, a man’s attempt to be chauffeured out of his hotel in style was foiled when his confused ride couldn’t even pull out of the building.
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AI summaries of Tripadvisor hotel reviews understate complaints, investigation finds
Tripadvisor’s new AI-generated review summaries for hotels have not picked up on reports of food poisoning, sexual harassment and hygiene failures, an investigation has found.
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Agoda Makes it Easier for Travelers to See Relevant Photos in Reviews
Digital travel platform Agoda has deployed a new feature that automatically displays hotel images with relevant reviews, making it even easier for travelers to see what others say about specific features they're eyeing for their stay…
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Congratulations and/or apologies to Hotel Stella Montis
An Italian hotel sharing a name with an Arc Raiders map is enjoying a flood of 5-star reviews from players praising the loot in its 'surprisingly charming' Seed Vault and its 'eventful' Night Raid nightlife…
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Hotels push live ChatGPT integrations as AI search goes bookable
Eyeing an opportunity to grow direct bookings, hotels are pushing their technology partners to integrate live availability and pricing data into artificial intelligence (AI)-search platforms…
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Human washing machine pods coming to Japanese hotels
At hotels in Japan, the bathing facilities usually fall into two broad categories. There might be a traditional setup, with compact shower booths where you wash off before entering a large communal tub to soak in, or you could have a more modern…
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Proceed with caution: navigating AI in the hotel industry
Integrated Resort Advisors Principal and HFTP International Hospitality Technology Hall of Fame inductee, Scot Campbell, is recognised as a pivotal figure in the hospitality technology landscape.
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Travelodge wants to roll out ‘contactless’ self-serve hotels
Travelodge is considering opening more hotels where guest don't have to talk to staff at all during their stay
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Did Revenue Management kill hospitable in hospitality?
Let’s talk about the elephant in the lobby. It’s this: Revenue Management made hospitality… kinda less nice.
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The Shift in Hotel Visual Marketing: Why Emotion, Movement, and Drone Storytelling Are Defining 2025
What trends do I see in hotel visual marketing today? The biggest one is emotional presence. In 2025, guests no longer respond to static perfection — they seek atmosphere. They want to feel what it’s like to be there before they ever arrive…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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Better Sleep, Better Business: How WaverBed CEO Mark Baird is Helping Hotels Turn Rest Into Revenue
With an estimated 1 in 3 adults experiencing sleep disorders and the sleep technology market projected to add over $400 billion by 2028, the hospitality industry stands at the cusp of a revolution in guest experience…
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An AI-powered hotel is coming to Las Vegas
With a base price of $300 per night, Otonomus hopes to mimic the Airbnb model—but with more AI-enabled customization.
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Holoconnects to Debut AI-Powered Holographic Avatars, Hospitality Features and More at CES 2025
Holoconnects, a leading technology provider of 3D holographic solutions, today announced it will showcase the latest features of Holobox and Holobox Mini – plug-and-play holographic devices that project lifelike 3D images and videos – at CES 2025…
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