Counting the Cost of Contactless
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
read more
By tag
Select Tags:
How Cloud PMS and Self-Service Technology Can Power Growth & Profits for Aparthotels
The aparthotel market is on a rapid growth trajectory, with the global extended-stay hotel sector valued at $54.5 billion in 2023 and projected to reach $166.5 billion by 2033, according to Future Market Insights…
read more
Chinese mainland netizens are calling for a boycott of a hotel chain owned by a Taiwan-based company after its hotel in Paris, popular among Chinese mainland travelers, refused to display the Chinese national flag despite the fact that the hotel was…
read more
How two hoteliers got a social media boost from documenting inn-provements
There are few things social media loves more than a good makeover…
read more
Edinburgh hotel apologises as £436-a-night guest 'has to queue for biscuits'
An Edinburgh West End hotel manager has apologised after a guest slammed staff for having to “queue to buy a biscuit” after paying £436 for one night.
read more
7 Steps to Convert Digital Nomads into Digital Revenue with Mobile Ordering
As the digital nomad demographic grows, hotels have a unique opportunity to transform underutilized spaces and boost revenue through innovative F&B mobile ordering solutions.
read more
Foxhills Club & Resort is proud to announce the installation of Crave Interactive’s state-of-the-art tablets in all guest rooms, further enhancing the luxurious guest experience the resort is known for. These tablets feature one-touch dialling to…
read more
Woman's tips to 'keep safe' in a hotel room don't go down well with everyone
A woman has shared a video on social media which has since gone viral, showing her 'extreme' safety tips for when staying in a hotel - but some people aren't so convinced by them.
read more
Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
read more
IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
read more
Frustrating: Hotel Currency Conversion Scams Gone Wild
It’s really discouraging to see how some hotels try to prey on their guests, especially when we’re talking about properties belonging to international hotel groups, where you’d hope there would at least be some brand standards……
read more
Tech-centric hotel operators look to upend the traditional management model
In fall 2021, the Ace Hotel in Pittsburgh’s East Liberty neighborhood reopened after being forced to close during the COVID-19 pandemic. Only thing was, it no longer was the Ace Hotel. Now called The Maverick by Kasa, the hotel’s owner decided to…
read more
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles…
read more
When It Comes to the Benefits of Guest Messaging Technology, More Hoteliers are Getting the Message
The State of Travel 2023 report, published last month by Skift Research, contains more than 250 insights. But there was one statistic that stood out for us: the low adoption (10%) of guest messaging platforms by hotels worldwide…
read more