I don’t want a hotel that’s a ‘home away from home’. I want the opposite
Staying a night in a hotel room is transactional. The hotel provides the service, and we pay for it.
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Financial Controls - Three Things at Breakfast
Ask most owners where their breakfast food cost problem lives and they will point at the kitchen, the supplier, or the person setting up the buffet at five in the morning. In my experience, they are almost always pointing in the wrong direction…
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Purchasing & Accounts Payable: The Back Hallway
David Lund explores the often overlooked yet critical areas of purchasing and accounts payable in the hospitality sector, highlighting the need for improved efficiency and transparency in these back-end operations…
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Patience or pretending? Financial stress tests hotel owners’ ability to hold
Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Can the future of hotel reviews be completely AI-generated?
I feel that the scenario is no longer speculative. It is, if anything, the natural extension of where reputation systems are already heading. It is easy to imagine Tripadvisor, Google or any major OTA replacing the old free text box with a short…
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The Finest Hotel in Kabul by Lyse Doucet review – a monument to Afghan resilience
A sweeping social history of Afghanistan is seen through the lens of Kabul’s InterContinental hotel, where staff endured the horrific realities of life in a war zone
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6 Hotel Marketing Budget Fixes to Survive (and Thrive) This Budget Season
When Q4 hits, hotel marketers and sales teams everywhere brace themselves for what can only be described as the “Game of Thrones” of the hospitality world: Budget Season…
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Rising star chef arrested after 'robbing three banks on the same day'
Valentino Luchin is a celebrated chef who has worked in the California food industry for decades - but the robbery accusations are not his first run-in with the law
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Sweet Smell of Success: How scent marketing captures not only hotel guests’ noses, but hearts
Savoring a simple piece of madeleine cake in a cup of tea can evoke memories so intense and complex that novelist Marcel Proust thought to make it part of a book. Proust, besides being a famous novelist, was a pioneer in exploring the concept of…
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Milos: Ministry Suspends 5-star Hotel Construction Near Sarakiniko Beach
The Greek Ministry of Environment and Energy has ordered the suspension of construction of a five-star hotel near iconic Sarakiniko Beach on Milos, pending a legal review of the building permit. The directive was issued to the island’s planning…
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Are you a hotel buffet bandit?
Last week, on a Swedish train somewhere between Linkoping and Mjolby, as I struggled to open a bag of cheesy doofers that was to serve as my lunch, my travel companions began unwrapping their own picnics. Some, like me, had made hasty and…
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Abandoned ‘ghost town’ holiday resort with seven-star hotel owned by King Charles
The luxury Golden Sands Hotel remains as the centrepiece of the Cypriot town of Varosha, which was evacuated in 1974 due to fighting between Greek and Turksih Cypriots.
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Park Plaza Hotel owner refinances £150m in debt
PPHE Hotel Group, the owners of Park Plaza Hotel and Holmes Hotel, has refinanced more than £150m in debt…
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Hoxton hotels owner is betting on Americas and Middle East as it plans to open 27,000 new rooms
Ennismore, the group behind the Hoxton hotel chain, is betting on the Middle East and the Americas for its growth after warning that Europe is becoming “challenging” for hotel development.
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Dutch hotels fear value-added tax hike will hit sales
The cabinet’s plans to increase value added tax (btw) on hotel rooms will put up prices 11% and cost the sector hundreds of millions of euros, the Financieele Dagblad reported on Monday.
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Daily Housekeeping: A Source of Contention for Hotels, Guests, and Unions
We all remember those days in March 2020 when we realized that Covid 19 was going to be different than anything we had experienced in our lives. Almost overnight, the entire country shut down. As we dealt with the unknown, reports informed us that…
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Hotel executives say 'junk fee' rules should apply to all
Amid mounting U.S. legislative pressure on "junk fees," hospitality industry leaders say they welcome regulation as long as it is evenly applied across the lodging sector as a whole…
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Colorado AG settles with Marriott over hidden hotel fees
Resort fees aren’t illegal, but hiding them as consumers plan their overnight stays violates the state’s Consumer Protection Act. The FTC is also working to address “junk” fees…
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