Why Your Favorite Server Quit — the Real Cost of Hospitality Burnout
Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
read more
By tag
Unpopular opinion: I'm not a fan of hotel breakfasts
It doesn’t bother me if the hotel breakfast is included with my stay or not. Most times, I’d rather eat at a nearby café that’s favoured by locals.
read more
Why the asset-light model has prevailed in hotels
The asset-light model is all about the give and get. Major hotel brands give owner-investors the power to fly their flag, while collecting a fee. These owner-investors, in turn, give their time, energy and money to support the asset’s day-to-day…
read more
How Hilton Supply Management (HSM) transforms spend analysis into actionable savings for hotels
In the hospitality industry, effective spend management is essential for protecting a property’s bottom line, and HSM's innovative procurement-led property review service helps hoteliers identify significant cost-saving opportunities without…
read more
How hospitality companies are redefining the customer experience
Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
read more
Squeezing revenue beyond hotel rooms - Hoteliers' Discussion
Hoteliers are starting to realise that room rates alone can’t drive the profits they need. As many reach a ceiling when it comes to average daily rates (ADR), there’s a question mark hanging over how to boost the bottom line. It has to come from…
read more