Hotel safety takes centre stage after UK incidents
UK hotel incidents have renewed focus on safety, security and stronger emergency procedures to protect guests and staff.
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At least 40 people died and another 115 people suffered injuries after a fire tore through a bar at a luxury Alpine ski resort in Switzerland shortly after midnight on Thursday…
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The millionaire owner of a historic Minnesota hotel that burned down last year has been accused of setting it ablaze to rip off his insurance company.
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AI and robotics, which cut costs between 20 and 30 percent and work 24/7, could put up to 92,000 Nevada hospitality jobs at risk by 2035, driven by profit motives
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Turkish prosecutors hand 11 people life sentences over ski resort blaze
Thirty-four children were among 78 people killed in the deadly blaze, which occurred during the school holidays.
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From parliament to luxury hotels, Nepal's protest movement targeted the elite
As protesters in Nepal stormed parliament this week forcing the prime minister to quit, luxury hotels and residences were attacked by arsonists amid anger at the lavish lifestyle of the elites in one of the world's poorest countries…
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Hotels work to retain foreign staff to tackle labor shortage
As inbound tourism to Japan skyrockets, the hospitality industry is facing a labor shortage and is increasingly relying on foreign staff to clean rooms, make beds and keep hotels running.
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Is India ready to handle the wave of hotel capacity growth?
Hardly a week goes by without the announcement of a new partnership or expansion plan by an international hotel group in India. And that’s not even counting the ambitions of local groups determined to further expand their footprint…
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Why Your Favorite Server Quit — the Real Cost of Hospitality Burnout
Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
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Japan's youth abandon tourism jobs amid low wages, harsh work culture
Seeking better pay and work-life balance, young Japanese workers are leaving the tourism sector, worsening labour shortages in an industry crucial to Japan’s economy, reports South China Morning Post (SCMP)…
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Fire tears through London luxury hotel on Valentine’s Day
More than 100 people were evacuated as flames ripped through a popular luxury hotel and restaurant in central London on Friday.
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At least 76 dead in hotel fire at Turkish ski resort
At least 76 people have been killed and a further 51 have been injured after a fire broke out at a hotel at a popular ski resort in Turkey…
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Striking SF hotel workers reach tentative deal with Marriott, others remain on picket line
A nearly three-month-long hotel workers strike in San Francisco is almost over for thousands of employees, but the fight will continue for others.
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Ten-storey hotel collapse in Argentina leaves one dead and several trapped
A 10-storey hotel collapsed in Argentina, leaving one person dead and seven still trapped in the debris…
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Some US hotel workers still on strike as negotiations drag on
The US hotels workers’ union remains locked in a dispute with hotels over wages, staffing levels and other issues with seemingly no end in sight.
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Frequent hotel fires in South Korea point to lack of sprinklers
Following Thursday’s hotel fire in Bucheon, Gyeonggi Province, which claimed seven lives and injured 12 people, concerns have been raised about the lack of fire safety measures in accommodations here.
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Addressing the Unseen Challenges of Hotel Work
Stellar customer service, exquisite facilities, and well-stocked amenities are the hallmarks of the hotel industry. Guests and patrons expect hospitality when paying for these services, whether for vacation, business, or other purposes…
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