The future isn’t about channels, it’s about guests
At WiT Singapore, hotels and OTAs find common ground in a new battleground: trust, experience, and emotion.
read more
By tag
Sonder Hotels Liquidation Exposes Limits of Tech-First Hotel Models
Sonder's bankruptcy and liquidation after its failed partnership reveal the risks of tech-driven, asset-heavy hospitality models
read more
Airbnb Ramps Up Its Hotel Biz With Global Job Openings
Airbnb has said it wants to “aggressively” expand its hotel business, and Skift has found several job openings that point to a global scale: Postings include positions for managers covering the U.S., Mexico, Canada, Europe, the Middle East, and…
read more
The Hotel Industry's Bold Play: When Your Biggest Partner Becomes Your Target
Across Europe, we're witnessing an unprecedented wave of collective legal action as hotel associations in more than 25 countries have joined forces to sue Booking, seeking billions in damages for commissions paid between 2004 and 2024…
read more
From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
read more
Italy’s Law Cracks Down on Fake Hotel and Restaurant Reviews
Italy is taking strong steps to protect its tourism industry by targeting fake hotel and restaurant reviews with new laws.
read more
SiteMinder report shows hotel revenue up to 60% higher from direct bookings
A new report by SiteMinder has revealed that hotel websites outperformed all other booking sources in driving revenue per booking in 2024, by as much as 60%.
read more