How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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Legendary hotelier Bob Burns dies
Founder of the Regent brand, Burns was also known for anticipating guests’ needs, respecting staff and advancing global tourism.
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Hotel veteran tapped as chief executive of new cruise line Four Seasons Yachts
The companies behind Four Seasons Yachts have hired a hotel industry veteran to lead the luxury cruise line as it prepares to launch next year…
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Kempinski Hotels appoints Karin Raguin as Chief Human Resources Officer
Kempinski Hotels appoints Karin Raguin as Chief Human Resources Officer, enhancing leadership under CEO Barbara Muckermann to reposition the historic luxury brand.
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