When hotel personalisation creates unrealistic guest expectations
AI-driven personalisation and influencer culture are reshaping hotel guest expectations, creating new challenges for service delivery, employee wellbeing and guest privacy.
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Global hotel layoffs hit corporate staff as frontline roles remain hard to fill
Frontline service staff bring skills that technology cannot easily replicate.
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The rise of student housing in Hong Kong, hotel market faces a supply squeeze
Hong Kong currently has around 82,000 hotel rooms, equivalent to roughly 30 million room nights available in the market.
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Airbnb hosts throw tantrums over strict rule changes as site loses its shine
They’re taking their spare keys and going home.
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Count Your Missed Calls Before You Buy Phone AI
Exclusive Feature: If you run a small hotel, someone has probably tried to sell you an AI that answers the phone, and the pitch may have opened with a figure about how many calls hotels miss.
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Hotel franchisees face growing impact conflicts
Hotel groups may benefit from expanding their brand portfolios, but competing properties can put existing franchisees' occupancy, room rates and profitability under pressure.
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Hospitality has become the top real estate asset class for family office capital in Asia-Pacific, highlighting the sector's growing appeal to private investors.
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Radisson Is Growing at a Time When ‘Instability Is the Norm’
Rising costs and escalating tensions around tourism in major cities may have the hospitality industry on edge, but the hotel group’s CEO sees big growth opportunities ahead, especially in India.
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Jamaica’s hotel operators are exploring the possibility of collectively restructuring their property insurance arrangements amid mounting dissatisfaction over delayed and reduced settlements of Hurricane Melissa claims…
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Egyptian billionaire Naguib Sawiris launches own hotel brand with $112 million Mykonos resort
Egyptian billionaire Naguib Sawiris is passing over global hotel chains and launching his own ultra-luxury brand, starting with a €100 million resort on Mykonos.
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Airbnb guests freed from chores involving ‘significant effort’ under new global rules
Accommodation platform acts after long-standing guest complaints over doing dishes, taking out rubbish and stripping beds
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Even LinkedIn is getting tired of your AI-written posts
Bland, AI-generated posts have made LinkedIn the butt of many an internet joke this year. The platform has heard its users’ complaints about lengthy, generic missives never touched by human hands loud and clear…
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International hotel groups’ next chapter in China: Who knows consumers best?
Opportunities for both competition and collaboration between international and domestic hotel groups are growing.
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KFC Ditches Pepsi for Coca-Cola Across Its US Restaurants
Fried-chicken chain KFC reached an agreement to serve Coca-Cola Co. beverages in the US, dislodging PepsiCo Inc. as a longtime restaurant partner.
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India’s Hotel Pipeline Reaches 1.61 Lakh Rooms
Hotelivate-Savills finds Bengaluru and Hyderabad leading RevPAR growth, while proposed supply raises absorption concerns in smaller markets.
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Europe’s hotel shake-up opens doors for digital operators
Regulatory tightening, changing traveler needs, labor shortages, and hotel succession challenges are creating new opportunities for digital operators.
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British Airways' hotel-inspired first class suites to start flying soon
British Airways is bringing the experience of a luxury hotel to 35,000ft with private first class suites, restaurant-style dining, bespoke bedding and skincare designed around the body's circadian rhythms…
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Tycoon Says Taiwan’s Tech Boom Is Filling Up His Luxury Hotels
A surge in travel fueled by Taiwan’s AI boom is driving record results at Formosa International Hotels Corp., highlighting the technology sector’s growing impact beyond the island’s chip industry.
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