Design Secrets of Immersive Hotels: How the World’s Smartest Stays Pull You Into Their Story
There was a time when a great hotel meant a comfortable bed, a decent breakfast, and a reliable Wi‑Fi connection. That’s no longer enough…
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There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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Hotels strive to be found as AI models conduct travel search
With people increasingly adopting AI to help plan their vacations, hotels are working to make sure that you check them out—and check in.
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US hotel sector faces pressure from rising minimum wage laws
Hotel operators across the United States are facing growing pressure from higher minimum wage laws, with labour costs rising fastest in major tourist cities.
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For decades, coffee shops have represented the most visible and aspirational part of the coffee industry. Expanding through physical retail locations was widely viewed as a sign of growth, scale, and market dominance…
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Booking site crackdown failed to cut online hotel prices – but unlocked cheaper deals offline
A major French policy designed to make hotel prices more competitive online may not have worked as intended, but it did unlock cheaper deals for customers booking directly with hotels.
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A hotel check-in system left a million passports and driver’s licenses open for anyone to see
A hotel check-in system left more than 1 million customer passports, driver’s licenses, and selfie verification photos to the open web after a security lapse. The data is now offline after TechCrunch alerted the company responsible…
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John Lewis unveils new hospitality brand ‘Platter John Lewis’
John Lewis is unveiling its new own-brand café and restaurant concept, Platter John Lewis, as part of a multi-million pound investment in its in-store dining experience.
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Common User Experience UX Pitfalls That Kill Hotel Website Conversions and How to Fix Them
You can drive all the traffic in the world to your website, but if the experience is frustrating, confusing, or slow, guests will not book. They will leave and often head straight to an OTA where the process feels easier…
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The mysterious Greek island with no tourists, no hotels and a €247,000 price tag
Greece has always been a hotspot for travellers from across the globe. But in recent years, some of its most beautiful islands have become victims of their own success…
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Love the scent of your luxury hotel? Buy a bottle and take it home
Luxury travel has a new currency: feeling. Destination still matters but so does the sensation that lingers long after departure. Emotion, not acquisition, now defines the modern travel experience, and hotels are extending that connection beyond…
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Introducing TikTok GO: A new way to discover and book experiences on TikTok
Every day, people come to TikTok to find their next adventure, like the hotel with the view that sparked their interest, the hidden gem restaurant a creator swears by, or the experience they didn't know they needed…
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How hotels can protect guest data in the face of rising cyber threats
Guest data protection has become a critical responsibility for hotels as cyber attacks grow more frequent and more sophisticated.
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Hotels turn bingsu into summer's splurge
From edible gold to champagne pairings, Seoul's hotels are racing to outdo each other on a summer staple.
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Agoda Makes it Easier for Travelers to See Relevant Photos in Reviews
Digital travel platform Agoda has deployed a new feature that automatically displays hotel images with relevant reviews, making it even easier for travelers to see what others say about specific features they're eyeing for their stay…
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How Wyndham scales AI to improve hospitality at 8,400 hotels
The business model for Wyndham Hotels & Resorts purposefully embraces sprawl. The hotel franchising company has about 8,400 hotels across six continents, comprising a portfolio of 25 brands, including Days Inn, La Quinta, and Ramada…
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Staffing woes and cost inflation batter hotel operators
Midway through 2026, hotels continue to face pressure from workforce shortages, staff churn and rising operating expenses.
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‘Not worth compromising’: Why some Sydney restaurants are saying no to delivery
The demand for food delivery and takeaway might be on the rise, but for venues like RaRa Ramen, Porteno and LuMi, it just “doesn’t make sense”.
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