The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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Jacobs issues candid warning to luxury hotel brands
Luxury hospitality is facing an identity crisis with too many hotel brands becoming “homogenous”, according to Wild Origins Founder Neil Jacobs.
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Why Your Hotel’s “Eco” Rating Might Not Be About Sustainability At All
Imagine this: your hotel has switched to renewable energy, eliminated single-use plastics, and buys local. You proudly display your sustainability credentials online. Yet when guests leave reviews, your “eco-friendliness” rating is mediocre…
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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MGM boss ADMITS his Las Vegas hotels are an outrageous rip-off and says 'Shame on us'
The top boss of MGM resorts has admitted Las Vegas has become a rip-off and even declared 'shame on us' as he derided his own hotels' extortionate prices that have driven tourists way.
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Africa's Hotel Sector Leads the World in AI Adoption, New Study Reveals
Hotel chains in Africa and the Middle East are leading the world in AI adoption and integration, according to a new global study by h2c, commissioned by hotel technology provider Profitroom…
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London’s first luxury self-storage facility to open beneath the Biltmore Mayfair
High-end storage units for supercars, fine art and wine to launch in Central London, offering hospitality-grade service for affluent clients and business travellers
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A businessman who owns a chain of luxury five star hotels in Oxford has been charged with the murder of his 100-year-old mother. Jeremy Mogford, 78, appeared via video link at Oxford Crown Court today alongside his sister, Sarah Pickering, 71…
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Inside the boutique hotel balance
Independent and boutique hotels face the same labor and cost pressures as branded properties, but with fewer economies of scale and higher expectations for personalised service.
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Iraq launches probe after diplomat accused of taking towels from Jordan hotel
An Iraqi diplomat is in hot water after being accused of stealing towels from a Jordanian hotel. Iraq’s Foreign Affairs Ministry has taken up the case, and even an Iraqi tribe has become involved.
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Hotel subscriptions are becoming popular but are they worth it
With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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China’s youth rebel against hotel price hikes — with tents
Refusing to pay holiday markups of 300%, young Chinese travelers armed themselves with tents and transformed public spaces.
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Human washing machine pods coming to Japanese hotels
At hotels in Japan, the bathing facilities usually fall into two broad categories. There might be a traditional setup, with compact shower booths where you wash off before entering a large communal tub to soak in, or you could have a more modern…
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Three Indian-origin hoteliers killed in 72 hours
Three Indian-origin hoteliers — two in Charlotte, North Carolina, and one in Pittsburgh— were killed within 72 hours in separate incidents last week. The incidents occurred a month after another Indian motel manager, Chandra Mouli “Bob”…
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Guy Grossi sells Melbourne Italian institution, buyer revealed
Celebrity chef Guy Grossi is selling Melbourne fine dining institution Grossi Florentino and other restaurants after more than 25 years running the high-profile venue.
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Roundtable: “The changing face of luxury service”
From a more relaxed service style to empowering your team members, how can luxury hotels ensure they are providing the kind of service that modern guests want? In partnership with Leading Quality Assurance (LQA), Boutique Hotelier gathered industry…
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From SEO to GEO, hotels confront the future of digital discovery
Having restructured and centralized his team at L+R Hotels, group chief commercial officer Joe Pettigrew is ready for the next challenge: transitioning from SEO to GEO.
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The Finest Hotel in Kabul by Lyse Doucet review – a monument to Afghan resilience
A sweeping social history of Afghanistan is seen through the lens of Kabul’s InterContinental hotel, where staff endured the horrific realities of life in a war zone
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