Future hospitality industry talent will be developed at hotel’s own training academy
A five-star hotel and resort is launching its own academy for school and college leavers to nurture the next generation of hospitality professionals.
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Hotel Miramar ceasing operations at end of October; 108 employees to be laid off
Hotel Miramar Singapore will cease business operations at the end of October, it was announced on Friday (Aug 29), a move that would see 108 employees laid off.
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Bad actors: How to protect your hotel against cyber threats
Hospitality leaders know the industry thrives on delivering seamless experiences and building guest loyalty. Unfortunately, the very systems that create positive guest experiences have also become prime targets for sophisticated cybercriminals…
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Amsterdam Hotels on AI Risks: Protecting Guest Privacy with Secure Systems, Ireckonu Warns
In a significant warning to the hospitality industry, Ireckonu, a leading provider of technology solutions for hotels, has raised alarms about the potential privacy risks hotels face when using public AI tools like ChatGPT with guest data. With the…
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The mystery of Sky Marine Hotel: Does it even exist?
Sky Marine Hotel Singapore is a fraudulent hotel listing that has appeared on Google Maps and various online platforms, claiming to be a luxury accommodation facility. The listing presents itself as a seaside hotel with stunning ocean views…
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Mechanical and semi-automated parking systems offer an alternative to the permanent rigidity of ramps and wide circulation aisles. Systems like stackers or puzzle platforms condense vehicle storage into smaller footprints, freeing up land or…
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The global wellness tourism sector is on an accelerated growth trajectory, driven by a decisive consumer preference for well-being integrated into travel. Recognizing this transformation, Wellness in Travel & Tourism (WITT) and the Wellness Tourism…
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Hotels are the final frontier of an ableist society
It was on a ferry to Bilbao from Southampton, teetering on the edge of a low bunk and sobbing with exhaustion, that I learned the first rule of accessible accommodation. Which is that it probably isn’t. Not for me, anyway…
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Why human-led hospitality still wins in a tech-driven world
There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that's a perfect illustration of true hospitality…
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Even Babies Are Welcome at the Spa at These Ultra Luxury Resorts
What was once an exclusively grown-up domain is now being marketed as a multigenerational wellness experience appropriate for stressed teenagers, curious elementary schoolers and even toddlers and babies. Gone are the days of dropping your children…
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The Missing Star in Your Hotel Review? Sleep Quality
As you book your next summer vacation, go ahead and dream about the views, the food, and the spa. But maybe ask one more question: How many stars would you give your last hotel for sleep?
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When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S…
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Please hold, your upgrade is coming: 10 promising European startups focused on hospitality
Hospitality is built around people. It covers everything from restaurants and hotels to guesthouses and campsites, focusing on how visitors are welcomed, served, and looked after. It is a day-to-day, operational sector that relies heavily on timing…
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The AI ‘algorithmic audit’ could be coming to hotel room checkout
Artificial intelligence can lead to surprises in all sorts of places where a bill once would have been considered settled.
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Dine And Dash’ Epidemic Compounding Hospitality Crisis
The UK hospitality sector is grappling with a surge in ‘dine and dash’ incidents, as cash-strapped consumers increasingly leave restaurants without settling their bills – delivering another devastating blow to operators already reeling from a…
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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