Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science…
read more
Five ways how luxury hospitality offers a differentiated experience
With the number of millionaires growing around the world, and the consumer demands of many shifting towards experiences and luxury, it should come as no surprise that the luxury hospitality industry is set for boom times. Nicholas Nahas, partner…
read more
What It’s Like to Be an Undercover Luxury-Hotel Inspector
“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
read more
We speak to the CEO of Raffles and Fairmont about the evolution of the brands and the future of the luxury hospitality industry.
read more
Counting the Cost of Contactless
Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
read more
From lotions to linens: How hotel marketplaces can boost guest loyalty
Four Seasons’ bed linens and JW Marriott’s shampoo aren’t just for guests staying in the hotels anymore. The items are available for sale on dedicated websites, so customers can cozy up in Four Seasons sheets at home, or wash their hair with JW…
read more
W Hotels’ Lessons in Luxury’s Evolution to Meet Global Consumer Expectations
The newly transformed W Hotels’ flagship properties have reimagined their cultural programming and offerings across hospitality, music and fashion to cater to the demands of its discerning clientele. Now, BoF sits down with the senior vice president…
read more
What are Spain's controversial new rules for registering hotel guests?
Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
read more
How Cloud PMS and Self-Service Technology Can Power Growth & Profits for Aparthotels
The aparthotel market is on a rapid growth trajectory, with the global extended-stay hotel sector valued at $54.5 billion in 2023 and projected to reach $166.5 billion by 2033, according to Future Market Insights…
read more
Hyatt Place’s Ongoing Breakfast Test: Will $14 Charges Replace Free Morning Meals?
Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
read more
The weirdest room service requests revealed, including caviar hot dogs and fresh goat’s milk
Gone are the days when guests simply ordered a club sandwich and skinny fries. Hotel guests make some rather outlandish and unusual room service requests, according to a new report.
read more
Hotel Staff Reveal The 6 Biggest Mistakes Guests Make During Their Stay
Want a premium hotel experience? Don't make these errors on your next trip.
read more
Hotel employees share the 7 red flags to look for when checking into a hotel
Airbnb is losing clients to hotels — but that doesn't mean the latter is always a perfect solution. Some hotels are better than others, and there are a few things guests can look for to see how their accommodations might stack up…
read more
Hotel Loyalty Is Dying As Brands Choose Owners Over Guests
This is going to sound harsh, but I find big hotel chains to be among the more duplicitous businesses in travel. Ouch, I said it, give me bed bugs and an overcooked egg!
read more
Rocco Forte Hotels counts cost of £1.4bn deal with Saudi Arabia’s Public Investment Fund
Profit at the British hotel group co-founded by Sir Rocco Forte was cut by more than half during its latest financial year as it sold a significant stake to Saudi Arabia’s Public Investment Fund.
read more
Strategic moves for hospitality in the tourism sharing economy
The sharing economy in travel has seen remarkable growth, reaching a market size of $10.7 billion in the GCC alone by 2024. Lovrenc Kessler and Mohit Agrawal from Simon-Kucher discuss the trend and outline some of the strategic moves the hospitality…
read more
How To Score A Free Hotel Room Upgrade, According To Travel Experts
Staying at a nice hotel feels like such an indulgence, but even the most basic accommodations can be quite pricey. To upgrade to a larger room or one with a scenic view, for example, may be desirable but does not always fit into your travel budget…
read more
What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
read more