Think Outside the Guestroom: Innovative Strategies to Drive Hotel Revenue
If your hotel’s top-line revenue is stalling or declining, you should consider ways to increase the other line items.
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At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and how to prepare for the next era of change. From AI integration and workforce evolution to shifting insurance markets and event space…
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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Irony of Asia’s outdoor lodging market
It’s low-cost, high returns, fast payback. Yet, few takers. Players in Asia’s outdoor lodging want that changed and here’s why and how.
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US porn tycoon buys up plush Scots hotel as she reveals vision for future
She and daughter Sydney have teamed up to transform the 1625 landmark
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The 'demanding' influencers who have become every five-star hotel's worst nightmare
The UK's poshest hotels were once solely the preserve of the rich, the famous and the royal - the wealthy, dressed exquisitely, would glide in and out of such establishments with little fanfare.
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Age discrimination in the hospitality industry is real
Major hotel brands talk about diversity, inclusion and human values, yet quietly exclude professionals who have crossed the age of 60.
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Thai Hotel Chain RoomQuest Becomes World's First Fully AI-Automated Hospitality Group
CEO Peerawat Hansirikul leads unprecedented transformation of hotel operations with US partner, targeting global markets from 2026.
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AI and robotics, which cut costs between 20 and 30 percent and work 24/7, could put up to 92,000 Nevada hospitality jobs at risk by 2035, driven by profit motives
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Austria's 300-year-old luxury hotel powered by trees
A family-run inn that began as a miners' tavern in 1567 has become one of Austria's most remarkable alpine escapes.
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Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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How to Revenue Manage in the Middle of Nowhere
Imagine this: You’re not managing a city hotel. You’re not next to a convention center. You’re not even competing for the same audience as the resort an hour away.
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Luxury hospitality is built on connection, not algorithms: Mandarin Oriental Hotel Group CEO
Luxury hospitality isn’t built on manuals or presentations. It’s built on something far more enduring: human connection.
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Can A Green Hotel (and A Side Of Buffalo Milk) Save Luang Prabang?
Can this UNESCO World Heritage site grow its tourism economy without destroying its fragile environment? Here’s how resorts and operators are answering the question.
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Luxury hotel oversupply looms over London
London’s high-end hotel market is heading into its heaviest period of new openings in more than a decade, raising fears that a wave of luxury room supply could outstrip demand and put pressure on prices in one of the world’s most expensive cities…
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How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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