Forbes vs. Michelin vs. 50 Best: Which Hotel Rankings Really Matter
Stars, keys, scores, lists…everywhere you look, hotels are being ranked…
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AHLA, AAHOA decries failed referendum that will cause minimum wage to escalate to $30 by 2028.
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How the 'asylum king' worth £400 million ran Britannia Hotels into the ground
Even if you're disdainful as to the validity of online hotel reviews, customer feedback that contains phrases including 'absolutely dire' and the words 'drab', 'grimy', 'smelly', and even 'disgusting', may give even hardened digital cynics pause for…
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Four common misconceptions about auctions
As the industry matures, auctions are proving to be a reliable, transparent and effective way to sell more hotels.
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Bad actors: How to protect your hotel against cyber threats
Hospitality leaders know the industry thrives on delivering seamless experiences and building guest loyalty. Unfortunately, the very systems that create positive guest experiences have also become prime targets for sophisticated cybercriminals…
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Luxury hotel REIT Braemar up for sale
The luxury hotel REIT said it doesn’t believe it “can flourish in today’s market environment” and will begin the sales process immediately.
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Amsterdam Hotels on AI Risks: Protecting Guest Privacy with Secure Systems, Ireckonu Warns
In a significant warning to the hospitality industry, Ireckonu, a leading provider of technology solutions for hotels, has raised alarms about the potential privacy risks hotels face when using public AI tools like ChatGPT with guest data. With the…
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The mystery of Sky Marine Hotel: Does it even exist?
Sky Marine Hotel Singapore is a fraudulent hotel listing that has appeared on Google Maps and various online platforms, claiming to be a luxury accommodation facility. The listing presents itself as a seaside hotel with stunning ocean views…
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Soho House members’ club ‘close to $1.8bn deal to take it private’
The private members’ club Soho House is reportedly close to reaching a $1.8bn (£1.3bn) deal to take it private after a tricky four years listed on the New York stock exchange.
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Why human-led hospitality still wins in a tech-driven world
There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that's a perfect illustration of true hospitality…
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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Omni Hotels duck RICO claims from private villa owners
The "villa" owners had accused the Omni La Costa Resort and Spa of a pricing scheme that drove more guests to the resort's own rooms over their swanky villas.
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The Growing Role of Indoor Plants in Hotel Spaces: More Than Just Decoration
In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing…
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Research: OTAs Dominate as Primary Source in AI-Powered Hotel Discovery
Cloudbeds has released a new report titled The Signals Behind Hotel AI Recommendations. The study is the first in the hospitality industry to examine in detail how generative AI platforms identify and recommend hotels to travelers…
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Hotel glitch hits Thai travel scheme as bookings halted despite unused subsidies
Top hotels suspend bookings under ‘Half-Half Thai Travel 2025’ scheme due to system glitches.
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How insurance has become a disruptive force in hotel underwriting
After years of pandemic-driven disruption, RevPAR has largely returned to pre-2020 levels across many US hotel markets, particularly those with strong leisure demand. This metric increased by 1.8 percent last year, with CoStar noting it reached…
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Holidaymakers staying at a four-star hotel in Spain have been prevented from leaving via the front door - after local police said it was not conforming with tourism regulations and locked it up.
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