The tale of two hotels in COVID times
Many of us are starting to get back on the road and experience travel again while trying to figure out the new game and what has changed.
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Afghanistan: 'All female staff have left my Kabul hotel'
Afghans are going back to work and there are more cars on the streets, but people's behaviour is starting to change in Kabul two days after the Taliban takeover.
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Price rises are inevitable, laundries warn hospitality industry
Commercial laundries serving the hospitality and leisure industries are warning that that cost increases and labour shortages are crippling their recovery, and that they are being forced into increasing their prices…
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3 easy-to-manage guest services that can boost revenue
Hotels have lost several months of revenue; the rebound is slower than initially expected and increasing the average daily rate (ADR) is a common challenge…
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Check It or Remove It: The Two Absolute Minimum Requirements for Room Attendants
Housekeeping standards for cleaning guestrooms often vary amongst brands and franchisors…
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How To Improve Your Guest Bedroom's Hospitality Factor
As the saying goes, mi casa es su casa. When a loved one comes to your neck of the woods—be it for a quick moment or a longer trip—you jump at the chance to have them stay with you…
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Hilton does away with daily housekeeping for most U.S. hotels
Hilton has made daily housekeeping optional across most of its brands in the U.S. Effective this week, daily housekeeping will be performed only upon request.
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Accor: Workers expect to make 25% more revenue through face-to-face meetings
Research from Accor reveals workers expect to make a quarter (25%) more in revenue when able to communicate with clients face-to-face again.
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Every Hotelier in Every Role Must Now Understand Technology
Traditionally, aspiring hoteliers enter the industry because they have a passion for service. And we have groomed them as such. But as COVID-19 has so resolutely proven, that time is resolutely over.
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Hotel Labor Costs Are Up Across The Globe. Here’s How to Cope.
The U.S. isn’t the only country having issues filling hotel positions. In the wake of pandemic-induced layoffs and furloughs, properties around the globe are having trouble staffing up.
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A list of what will last from the pandemic
We all talk about when things will return to how they were in 2019 after COVID-19 is long gone. Some are optimistic; others say there’s no going back…
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South Korea hotel apologizes after honeymooners discover people can see into mirrored sauna
An upscale hotel in South Korea has issued an apology for a mistake that may have enabled outsiders to see into their sauna.
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The Night Manager: What Happens When The Lights Go Down?
In the summer of 2013, when I was still working for Hyatt in New York City, I found myself facing a pretty tough decision.
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Accor announces rollout of digital room keys
Accor has announced plans for a rollout of its new digital room key technology…
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Excellent Customer Service? It Starts at the Top!
Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in…
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Is Hospitality Ready For The Army Of Robots Coming To A Hotel Near You?
By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the "Future of Jobs Report 2020" published by the World Economic Forum…
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How to improve the communication systems between departments
What is the top priority in most hotels? Efficient and valuable guest service. However, the quality of guest service largely depends on the way hotel departments communicate…
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Ashford’s juice sommelier brings bubbly to breakfast
Post-lockdown, an a la carte menu replaced the popular breakfast buffet at Ashford Castle, but the food and beverage staff came up with a new amenity that got guests talking.
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