You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads.
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Why events should be central to your luxury hotel strategy
Luxury is going to have a bumper year in 2026 and events are going to play a big part in that. Across sport, music and culture, the coming year’s events calendar reads less like a list of one-off demand spikes and more like a map for luxury travel…
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It’s Personal Stories, A Hospitality Podcast Launches New Website
It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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New York City bans hidden hotel fees and surprise charges
The rule requires hotels operating in, or marketing to, New York City to show the full price upfront, including mandatory fees and credit card authorisations.
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Ten Japanese Hotels Add New Immersive Pokémon Rooms
MIMARU, one of Japan's leading apartment-style hotel brands, has revealed a new renovation and expansion plan for their set of Pokémon Rooms.
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Costa del Sol tourism revenue hits record €21.8bn despite dip in hotel stays
The province’s tourism chief has hailed a shift toward "quality over quantity," as rising visitor spending offsets a cooling in traditional occupancy rates
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Why Blackstone is bullish on real estate for 2026
It’s that time of year again when everyone starts making predictions for what they think will happen over the next 12 months. A lot of this involves saying that the thing you like/have a vested financial interest in will do better. Sometimes that…
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Kushner’s Firm Pulls Out of Trump-Branded Hotel Deal in Serbia
The announcement came just hours after prosecutors there charged four government officials with corruption in connection with the half-billion-dollar project.
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For years, hotel digital marketing optimization was largely an engineering problem with a predictable playbook: feed conversion signals into ad platforms, refine audiences and bidding, attribute outcomes across touchpoints and scale spend where…
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US porn tycoon buys up plush Scots hotel as she reveals vision for future
She and daughter Sydney have teamed up to transform the 1625 landmark
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Hong Kong Tycoon Cheng Seeks Sale of Some Rosewood Hotels
Cheng’s representatives have approached some companies for a possible sale of assets in the Rosewood portfolio, according to people familiar with the matter…
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At some hotels, water is the new Champagne
Five-star hotels often justify their exorbitant prices by offering a suite of high-end amenities, like plush robes, pillow menus, concierge services, and more.
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The future isn’t about channels, it’s about guests
At WiT Singapore, hotels and OTAs find common ground in a new battleground: trust, experience, and emotion.
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Will QT Singapore sale set city price benchmark?
The buyer pool has widened in Singapore and heritage hotels such as QT are rare. Seller Sunray may be smiling to the bank.
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Sonder Hotels Liquidation Exposes Limits of Tech-First Hotel Models
Sonder's bankruptcy and liquidation after its failed partnership reveal the risks of tech-driven, asset-heavy hospitality models
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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Hotels push live ChatGPT integrations as AI search goes bookable
Eyeing an opportunity to grow direct bookings, hotels are pushing their technology partners to integrate live availability and pricing data into artificial intelligence (AI)-search platforms…
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Inside the boutique hotel balance
Independent and boutique hotels face the same labor and cost pressures as branded properties, but with fewer economies of scale and higher expectations for personalised service.
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