The AI ‘algorithmic audit’ could be coming to hotel room checkout
Artificial intelligence can lead to surprises in all sorts of places where a bill once would have been considered settled.
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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Hotel glitch hits Thai travel scheme as bookings halted despite unused subsidies
Top hotels suspend bookings under ‘Half-Half Thai Travel 2025’ scheme due to system glitches.
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How insurance has become a disruptive force in hotel underwriting
After years of pandemic-driven disruption, RevPAR has largely returned to pre-2020 levels across many US hotel markets, particularly those with strong leisure demand. This metric increased by 1.8 percent last year, with CoStar noting it reached…
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10 Hotel Truths for 2025 (That Actually Matter)
We’re halfway through 2025, it’s time to call it like it is and hospitality has seen a lot; some great ideas, a lot of noise, and more than a few flops.
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ClickFix phishing surge spoofs Booking.com to target hotels
Research from Cofense Intelligence has identified a series of Booking.com-themed phishing campaigns targeting hotel chains in the accommodation and food services sector.
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Resort hotels across Turkey have been abruptly shut down after authorities discovered thousands operating without the legally required national tourism licenses. This crackdown has caused significant disruption for visitors, many of whom arrived to…
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This is the Difference Between Sharia Hotels and Halal-Certified Hotel Restaurants
The terms sharia hotels and halal-certified hotel restaurants have turned out to be a misunderstanding for some lay people. Hotels with restaurants that have BPJPH halal certificates are often equated with sharia hotels certified by DSN MUI…
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Five skiers found dead in mountains near Swiss luxury resort
Bodies found after climbers raised alert over abandoned skis close to Rimpfischhorn summit near Zermatt
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Joan Carles Casanovas: "When you go to a hotel you expect to have what you don't have at home."
Joan Carles Casanovas (Sabadell, 1967) is the new director of the Hostal de la Gavina. He has a long career in the hotel industry and has spent the last ten years managing another iconic establishment: the Hotel Casa Fuster…
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Secret Service, 1,000 hotel rooms and The Beast: How US presidential overseas travel is planned
Even low-risk trips mean bringing bags of Trump's blood, and there's always someone carrying the 'nuclear football'
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Will the Human Touch Become the Ultimate Hotel Luxury in an Automated World?
The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Hotel employee, 26, dies of rare rat-linked virus that killed Gene Hackman’s wife: report
A young California man died from the same rare rodent-linked virus that killed Gene Hackman’s wife in February — with health officials discovering rat droppings at his workplace following his untimely death, according to a report…
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Influencer Marta Hermoso Arrested In Hotel Robbery Case
Marta Hermoso, the influencer accused of being an accomplice in the robbery of a luxury hotel in Madrid, has found herself at the center of a sensational legal drama that has captivated both social media and traditional news outlets. The case…
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Global awards launched for hotels welcoming dogs
The Roch Dog Friendly Hotel Awards 2026 will be the first scheme of its kind to benchmark international standards in canine hospitality.
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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AI: More convenience, efficiency—and cybersecurity risks
Vulnerabilities that can be found with check-in kiosks, IoT devices, third-party service providers must be addressed proactively.
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