How housekeeping bottlenecks affect hotel performance
Housekeeping bottlenecks in hotels have become a persistent operational challenge across the global hospitality sector…
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How hotels can protect guest data in the face of rising cyber threats
Guest data protection has become a critical responsibility for hotels as cyber attacks grow more frequent and more sophisticated.
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How hotels are stopping the 6am sunbed wars this summer after man wins payout
We all know the particular kind of heartbreak that comes from descending to your hotel pool, ready to soak up some rays and sip cocktails, only to find that not a single sunbed is free.
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How hotels are protecting margins in a high-cost environment
The global hotel sector is entering a period where profitability is increasingly shaped by cost discipline rather than demand alone.
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Business travellers adapt in the face of soaring hotel rates, according to HotelHub Q1 data
HotelHub, the leading hotel booking technology provider for travel management companies, has released its Q1 2026 edition of the HotelHub Index, revealing significant hotel rate inflation in the first three months of the year…
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How Wyndham scales AI to improve hospitality at 8,400 hotels
The business model for Wyndham Hotels & Resorts purposefully embraces sprawl. The hotel franchising company has about 8,400 hotels across six continents, comprising a portfolio of 25 brands, including Days Inn, La Quinta, and Ramada…
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Geopolitical tensions deepen hotel industry divide
The global hotel industry is entering a more volatile phase as geopolitical tensions add fresh uncertainty to an already fragile operating environment.
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How investing in staff wellbeing generated higher revenue at the Maldives’ Patina Hotels & Resorts
Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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The Aman Infiltration: How a Global Money Laundering Kingpin Tainted a $3 Billion Hotel Brand
As law enforcement closes in on Benjamin Mauerberger’s scam network, the luxury Aman hotel brand faces a boardroom civil war as elite shareholders demand to know how a global fugitive laundered "pig-butchering" proceeds into their $3B portfolio…
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Hotel Sustainability Basics become global industry benchmark
Hotels are adopting the WTTC Hotel Sustainability Basics amid rising pressure to improve ESG and environmental performance.
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Confessions of a hotel concierge: ‘I’ve sourced pedigree corgis and places at private schools’
Ordinarily, the job of a hotel concierge is to help guests with trifling details. Making restaurant reservations, booking theatre tickets, arranging taxis – that sort of thing. Nothing too taxing and nothing you couldn’t do yourself with a phone and…
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Luxury Hotel Rate Inflation: What Is Driving This Frustrating Trend?
Across the board, we’ve seen a lot of inflation in recent years, particularly since the start of the pandemic. Admittedly inflation hasn’t impacted all parts of the economy equally.
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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EU hotels, brands must verify eco claims by 27/09/26
The European Union is enforcing stricter rules on environmental marketing with the Empowering Consumers for the Green Transition Directive (EU 2024/825).
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Centara Hotels & Resorts and OR partner to Launch New Budget Hotel Brand
Centara and OR will invest THB 700 million to develop six budget hotels adjacent to PTT stations, with 69-120 rooms priced from THB 800-1,300 per night.
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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