Asset sales after Hyatt’s Playa deal will be key
If everything goes according to plan, Hyatt expects to own Playa next week. But the real estate sales announced after will have everyone’s attention.
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How to Build a Smarter Comp Set in 3 Simple Steps
If your hotel is still using an outdated Comp Set—or worse, none at all—you’re flying blind. The right Comp Set is more than just a list of nearby hotels. It’s a strategic tool that helps you maximize revenue, control costs, and stay ahead of the…
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Non-hotel names muscle in on branded residences market
Non-hotel brands are increasingly leveraging the power of their names in the branded residences market and US retail giants Saks Global and Authentic Brands Group have become the latest to announce their intentions to diversify into hospitality and…
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limehome expands through hotel takeovers and conversions in Italy, Spain and Germany
limehome strengthens its market presence by adding several hotel assets across Europe. Multiple hotel properties in A-cities, including Berlin, Barcelona, Madrid and Valencia, completed or nearly completed…
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A Closer Look: 4 AI Voice Tools Transforming How Hotels Handle Reservations and Guest Communication
Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication…
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Can Los Angeles "Digest" the Olympics? Why hotels should start preparing now
In 2028, Los Angeles will become the center of global attention as it hosts the XXXIV Summer Olympic Games. Although the event is still several years away, in the tourism and hospitality industry, time moves differently. Preparing for such a…
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The middle market embraces lifestyle
As travel habits shift and remote work unlocks new mobility, hotel investors are finding that smaller markets want a bigger experience. It seems that today’s guests aren’t just looking for a bed; they’re looking for atmosphere, design and a sense of…
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How to Hire for the Hotel of Tomorrow: The Biggest Changes in Hospitality Jobs
Will your job exist in five years’ time? In the age of AI, it’s something many of us are asking ourselves, particularly as hospitality’s evolution picks up speed.
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Moving beyond points: The state of hotel loyalty programs
The points-based loyalty program—once the gold standard of guest retention—may no longer be the universal magnet it once was. In today’s fractured hospitality landscape, loyalty is becoming more personal, digital and increasingly shaped by real-time…
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What is fuelling the hotel conversion frenzy?
The US hotel market is in the grip of a full‑blown conversion boom - and investors are here for it. Rising construction costs, tight zoning and a thirst for speed to market have pushed brand‑to‑brand and adaptive‑reuse projects to the front of deal…
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Twenty Years of Change: How Hospitality Tech Evolved and What’s Next
Twenty years ago, hospitality looked very different. Kitchens ran on handwritten tickets and verbal handoffs. POS terminals were clunky, fixed to the counter, and limited to basic transactions. Front-of-house teams juggled high guest expectations…
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CEO-to-Worker Pay Ratios Top 500:1 at Major Hotel and Travel Companies
Many companies have said there’s no standard methodology for determining the ratio for CEO-to-median employee pay, which makes direct comparisons tricky.
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Data Privacy Breaches: A Wake-Up Call for Hotel Operators
In the hospitality industry, there is yet another obstacle that operators really need to worry about. We all know that guest trust is the cornerstone of success but what if we breach that trust and not even on purpose? While we can go the extra mile…
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Women Travelers in Asia Shaping Hospitality Trends in 2025
A new Agoda survey outlines shifting travel preferences among women travelers in Asia, including a rise in cultural exploration, family trips, and solo travel.
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Asset managers eye hotels amid inbound travel boom
Asset management companies are returning to the hospitality sector — specifically hotels — after avoiding it during the COVID-19 pandemic, as surging demand from foreign tourists now exceeds the available supply, industry officials said Wednesday…
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4 ways hospitality HR teams are taking the lead
The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
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