How independent hotels can stay visible in the AI era of distribution
Chris Bowling, head of digital and consumer marketing at BWH Hotels GB, shares some advice for independent hoteliers on how to remain competitive and visible.
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The Five Stages of Rate Parity Acceptance
Rate parity is an evergreen topic. I wrote an article on rate parity for hotels in 2023, and all the way back in 2015. It’s an issue that seems to stir up a lot of concern at the asset management and property levels…
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Now, in a courageous initiative set to shake up the tourism market, industry heavyweights with a background in tech are backing a bold new startup, DirectBooker.
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AI’s Role in Transforming Hospitality: Key Insights from HSMAI and HITEC 2025
The hospitality sector is experiencing a great makeover with the integration of artificial intelligence (AI). Equipped with AI-driven design software and conversational assistants, hoteliers and media professionals are embracing the use of AI…
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Soft brand hopes to leverage 3.5 billion potential customers and the untapped possibilities it presents to its member properties.
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European hotels rebuff Airbnb's overtourism claims
Last summer, tourists in Barcelona were drenched by water pistols by local residents demonstrating against overtourism in their city. In Genoa, Italy, protesters carried out a “noisy stroll,” dragging suitcases through the city to make their…
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Fitness & Wellness Brands Must Embrace Hospitality Principles, Leaders Say
As new technology continues to proliferate, top executives believe brands that hone in on the human touch will win in 2025 and beyond
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Hospitality needs to watch out for revenge quitting
A rise in “revenge quitting” is putting extra pressure on the UK’s hospitality sector, already strained by staff shortages and rising costs.
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Las Vegas Sands Doubles Down On Singapore Bet With $8 Billion Hotel Complex
Las Vegas Sands is doubling down on its bet in Singapore with an $8 billion investment to expand its footprint in one of Asia biggest financial centers to tap into travel boom.
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Hospitality industry hiring crisis reaches new heights
Many activities undertaken in leisure time in the U.S., including eating out, traveling and recreation, depend on a large workforce. Data from the U.S…
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The case for mixed-use hospitality
The evolution of leisure real estate is well underway, driven by shifts in consumer demand and an increasing desire for flexible spaces that combine multiple asset classes. As the middle class expands globally and remote working culture becomes…
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Turn empty London office blocks into ‘late-night party zones’, report suggests
Creative studio says financial districts deserted in working-from-home shift could host revitalised nightlife sector
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Why China’s high-end hotels are now setting up food stalls outside
ZHENGZHOU, Henan – On a sweltering 36 deg C evening, a man stood under a makeshift tent outside his hotel, scooping a Chinese summer delicacy into takeout boxes – piping hot xiao long xia, or crayfish – selling for just 38 yuan ($5.30) per 500g…
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The Growing Role of Indoor Plants in Hotel Spaces: More Than Just Decoration
In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing…
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Japan hotel offers mini beds for stuffed toys, appealing to travellers with plush fellows
Travelling toys trend spreads to China as psychologists say taking an inanimate friend on your trip offers ‘unconditional companionship’
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European hotels show interest in AI but gaps remain
According to a recent survey conducted by the University of Applied Sciences of Western Switzerland Valais (HES-SO Valais-Wallis), the interest is there, with hoteliers reporting AI can be useful for reservations (68%), marketing (62%), customer…
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'Where is Arabic?' UAE residents push for menus in national language
More young Arabs in the UAE are calling out restaurants and cafés that offer menus only in English. What began as a campaign led by Emiratis concerned about older citizens is now evolving into a broader push by younger residents, who say the absence…
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Dubai to debut restaurant operated by an AI chef
In Dubai, your dinner might soon come with a side of source code. WOOHOO, a restaurant that bills itself as "dining in the future", is set to open in September in central Dubai, a stone's throw from the world's tallest building, the Burj Khalifa…
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