Why Your Favorite Server Quit — the Real Cost of Hospitality Burnout
Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
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We’re having sex inside Moby Dick! The wild architectural world of Japan’s love hotels
From cruise ships to UFOs, from King Kong to a giant whale, half the sex in Japan may take place in its dazzlingly imaginative love hotels. But have some become just too seedy? Our writer checks in
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From dirty data to performing miracles - hotel approaches to AI
Travel companies across all segments are grappling with rapid advances in artificial intelligence (AI). Questions they are asking include what use cases make most sense? Is my data centralized and accessible to glean meaningful insights? Can I trust…
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The Trump Organization and DarGlobal have announced plans for the Trump International Hotel & Tower in Dubai. The skyscraper will reach 350 meters (1,148 feet), making it one of the tallest buildings in the city…
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Goes Big in Italy for Annual Dioriviera Beach Collection
BEACHY STATE OF MIND: “White Lotus” may have moved on to Thailand, but Dior is going big in Italy for the rollout of its annual Dioriviera bDioreach collection.
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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In uncertain earnings season, Hilton chooses optimism
President and CEO Chris Nassetta said he sees a path to a positive second half of 2025 despite the current noise and economic uncertainty. He also sees new brands in the future.
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Sabre sells hospitality business for $1.1 billion
Travel technology and distribution company Sabre Corporation has agreed to sell its hospitality solutions business to asset management company TPG for $1.1 billion.
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Marriott International to Acquire the citizenM Brand
Marriott International announced it has reached an agreement to acquire the lifestyle brand citizenM, a unique and innovative offering in the select-service segment. The transaction is expected to accelerate Marriott’s global expansion of its…
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The hospitality gene: 15 wealthy families behind Asia’s hotel empires
From heirs of political dynasties to business magnates expanding into hospitality and hotel empires, these are the names to know the next time you find yourself on a private beach, cocktail in hand, wondering, ‘Who owns this place?’…
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Will the Human Touch Become the Ultimate Hotel Luxury in an Automated World?
The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Kyoto hotel forces Israeli tourist to declare non-involvement in war crimes - report
The tourist referred the incident to the Israeli Ambassador to Japan, Gilad Cohen, and sent a letter to Kyoto Governor Takatoshi Nishiwaki raising concerns over discriminatory practices.
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Hotel employee, 26, dies of rare rat-linked virus that killed Gene Hackman’s wife: report
A young California man died from the same rare rodent-linked virus that killed Gene Hackman’s wife in February — with health officials discovering rat droppings at his workplace following his untimely death, according to a report…
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Influencer Marta Hermoso Arrested In Hotel Robbery Case
Marta Hermoso, the influencer accused of being an accomplice in the robbery of a luxury hotel in Madrid, has found herself at the center of a sensational legal drama that has captivated both social media and traditional news outlets. The case…
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Student housing shares lessons with hospitality
The purpose-built student accommodation (PBSA) sector is one of real estate investments fastest growing sectors, with funds increasingly drawn by its high yielding models and favourable demand dynamics…
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Accor says no ‘cracks in demand’ for Q1 earnings
Paris-based Accor posted strong revenue, RevPAR, net unit growth and pipeline numbers as part of its first-quarter earnings.
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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Bridging the ‘say-do’ gap in sustainable travel
People say sustainability is important to them, but their travel choices don't always reflect these views. How do hoteliers manage?
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