Data Analytics of Yesteryear: What Is New Is Old
Many of us go on big trips to celebrate milestones in our lives – birthdays, weddings, anniversaries, graduations, retirements.
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Anyone who’s worked with the general public knows how baffling some people’s behaviour can be.
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How social media has revolutionized the hospitality industry
Be it ecommerce, fashion, retail, or any other sector, platforms like Instagram, Snapchat, Facebook, X today are the best mediums for businesses to connect and engage with potential and existing customers…
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Airbnb Wants to Woo Hotel Customers With Luxury Offerings
Airbnb is reportedly planning luxury offerings like personal chefs to entice travelers away from hotels…
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S Hotels & Resorts integrates Shiji’s WeChat booking engine
Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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If you clock up a perfect nine hours sleep at this hotel, you can stay free for a night
An Australian hotel is giving people discounts off their final bill just for having a good night’s sleep, as a means to combat the tiredness many Aussies are feeling.
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Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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Exploring the dawn of ‘hybrid hospitality’
To put it simply, lifestyle trends are driven by the patterns and behaviours of consumer groups. Within these trends, there are natural links between sectors, from entertainment and tech to travel and wellness…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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The Empire State is implementing a ban on single-use plastic toiletry bottles in hotels. Starting January 1, 2025, hotels with more than 50 rooms will no longer provide the miniature shampoo and conditioner bottles…
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Edinburgh hotel apologises as £436-a-night guest 'has to queue for biscuits'
An Edinburgh West End hotel manager has apologised after a guest slammed staff for having to “queue to buy a biscuit” after paying £436 for one night.
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Why franchising can be a ‘win-win’ for the industry
A successful franchising strategy should ensure “there is a brand for every owner and a brand for every guest”, according to Amit Sripathi, EVP & chief development officer, Wyndham Hotels & Resorts. “Gen Z and Millennials are very different from…
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Tourists are fighting for the best spots at the beach with parasols
Spanish sunbed wars look to have escalated with tourists now battling for the best umbrella on the beach - by dashing out at the crack of dawn to mark their territory over prime shoreline parasols.
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In Jerusalem, a unique hotel offers respite for women who have experienced stillbirth
To help couples cope with an unbearable loss few understand, a facility billing itself as the first of its kind provides dining, spa amenities and mental and emotional support.
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China, Kazakhstan upgrade tourism cooperation
A report from People’s Daily: The opening ceremony of the Kazakhstan Year of Tourism in China in 2024 was recently held in Beijing. China and Kazakhstan will hold a series of splendid activities throughout the year of tourism, which include art…
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The Secret To Sustainable Hotel Guest Behavior
How often have you walked into a hotel room to find a sign that reads, "Each towel wash uses 15 liters of water. Please consider reusing your towel to help our environment."
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